Technical Writing• Create user’s guides and training materials based on software enhancements• Ensure that the documentation and training materials meet both end user needs and company quality standards• Update current and previous versions of the documentation• Publish documentation in Word, PDF, and HTML Help formats• Streamline documentation process by standardizing common properties throughout softwareInterpersonal Communication• Translate technical information from software developers worldwide into comprehensible end-user documentation• Communicate with product managers and team leaders to understand and meet project expectations and requirements• Collaborate with local and remote team members on complex documentation projectsTraining• Quickly learn the technical software products in order to validate and verify changes • Mentor new team members to perform according to company standards • Aid the training department in updating materials, including training them in the authoring software and sharing style resourcesUser Experience• Study the theories and applications of User Experience, Contextual Inquiries, and Human-Computer Interaction• Conduct contextual inquiries with customers and end users on-site to assess the effectiveness of the User Interface• Create and analyze wireframes and mock-ups to enhance software usabilitySkillsExtensive knowledge of Microsoft Office, Author-It, SnagIT, Adobe Reader, WebEx, and SkypeTraining in Video Documentation, Contextual Inquiries, UX, and Human-Computer Interaction Exposure to XML, Dreamweaver, Gifcam, GIMP, Photoshop, Acrobat, FrameMaker, and Flash