• Supporting the change management efforts for a top-ranked, large, nonprofit medical practice and medical research group as they embark on their largest project to date focused on convergence and the implementation of a single electronic health record and revenue cycle management system; Coached a team of client team members in the establishment of the organization’s change agent program by engaging over 1,000 staff throughout the health system; Developed toolkits, communications, and monthly presentations featuring an overview of a training, change management strategies, and sneak peeks into new system functionality or changes in workflows; Engaged with c-suite leadership to ensure operational readiness• Developed the Change Management Plan including communications and training strategies to support a program aimed at attracting millennial talent for a leading international insurance organization

• Serves on the Organizational Readiness (OR) team responsible for working across the technical and business organizations to ensure that standard activities are embedded in the project lifecycle to assess people, process and technology readiness prior to system(s) go-live; Activities include identifying stakeholders and impacts, conducting training needs analysis, developing training materials / tabletops, and conducting go-live readiness assessments. • Developed an employee engagement strategy for the Department of Homeland Security (DHS); Analyzed Federal Employee Viewpoint survey results, conducted interviews and DeepDive™ sessions with employees at all levels across DHS, and applied best practices from public and private industry• Developed a recruitment strategy, recommendations, and implementation plan placing greater emphasis on employee engagement during the Senior Executive Service recruitment and selection process

• Implemented a strategic recruitment program and communications strategy at the Department of Homeland Security (DHS); developed an ambassador program which places a knowledgeable, motivated representative of DHS in a position to collaborate with targeted academic institutions to develop graduates who are prepared to make immediate contributions to the cyber security workforce; developed onboarding documents including offer letters welcome packet• Created onboarding documents and pre-training materials including a scavenger hunt, recommended readings, and online courses for an internal consulting residency program at Booz Allen Hamilton• Designed a corporate workforce planning capability at the Department of Veterans Affairs to enable the organization to address workforce challenges and priorities to make data-driven decisions about resource allocations and funding; Contributed to the development of a certification program, mentorship circles, learning plans, and other training to develop a cadre of qualified workforce planners across the organization to improve service and benefit delivery to Veterans• Designed 2 instructor-led leadership development courses at the Department of Homeland Security which exceeded expectations and laid the foundation for $80,000 of follow-on work• Provided subject matter expertise to clients on change management, leadership theory, diversity, coaching, mentoring, and effective communication• Contributed to the technical volume and qualification development of a DHS proposal; served as a subject matter expert during review teams with senior leaders

• Reviewed and packaged formal deliverables• Analyzed and forecasted program costs to determine estimated cost at completion using earned value management analysis• Contributed to the monthly status report• Participated in contract closeout activities• Conducted quality assurance reviews of peer produced work products• Managed program deliverables, contract documents, status reports, and other program materials using SharePoint

• Designed e-Learning courses for the Intelligence Community about the country of Iran• Managed a community of practice consisting of over 550 military health professionals engaged in reducing preventable medical errors.• Provided daily content management and account registration support such as troubleshooting errors, live and virtual coaching sessions, adjudicating account requests, and supporting requests for content updates on an online collaboration space.• Provided DoD Leadership with monthly progress reports and metrics.

•Designed materials for new clinical staff orientation and training•Researched and evaluated the role and responsibilities of medical assistants within the organization•Assisted with the creation of on-boarding pathways and competency checks for clinical staff in the outpatient clinics•Participated in the recruitment of nurse educator candidates

•Organized materials for staff orientation and training •Designed and administered assessments used to measure student achievement•Collected and prepared data for analysis

•Created employee handbook outlining policies and procedures for other customer service representatives •Managed tuition payments, received interdepartmental deposits, responded to student inquiries and emails