Expertly conduct thorough research and prepare quotes ranging from $500K to $3M for clients within the construction industry, providing information on pricing including matrix, quality of products, and services. Successfully scheduled 150 trucks on a weekly basis, maximizing efficiency and profitability for the organization. Advised customers of any potential issues or concerns regarding product order, such as loading limits, scheduling conflicts, and vehicle weight limitations. Strategically fielded client, driver, and hauler calls maintaining a volume of 500 per day. Close ongoing deals every month,successfully submitting orders across departments, monitoring product quality and meeting delivery order deadlines. Conduct information gathering and account research to prepare accurate sales reports. Develop and maintain strong relationships with new and existing customer base within assigned territories managing multiple accounts at a time. Collaborate with billing and credit departments to provide efficient resolutions and instill high customer satisfaction.

Skillfully handled day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. Investigated 200 instances within Zendesk on a weekly basis eliminating any customer concerns. Manage in-bound seller calls regarding a wide range of questions. Assist over a thousand sellers on a weekly basis with technical issues. Ensured compliance with all seller stimulations to ensure customer expectations are exceeded. Communicate cross functionally within different departments to maintain effective operations. Verify required documentation and assist customer service representatives with questions regarding potential fraudulent orders.

Primary client facing administrator within the eye doctor office providing exceptional support to clients as they came in for services. Working with insurance companies to obtain verifications of benefits and provide the patient with coverage and payment or deductible required. Conducting initial sessions and pretesting with patients and assisting with selection of eyeglasses. Call patients to confirm appointments and coordinate any rescheduling or cancellations as needed.