Kelsey Craig Email & Phone Number

- Design and execute the programmatic vision for three conferences a year with an average net promoter score of 85- Lead the development and implementation of a standard operating procedure for external event and engagement datacollection, management, and analysis through the innovative use of Asana software- Build strong relationships with staff leadership and membership to support organizational and presidential initiatives-Assess member experiences to improve and create new learning opportunities for government procurement practitioners- Create and facilitate company-wide and department specific staff trainings to support individual skill development

Greater Philadelphia

- Strategically lead an office and team of interns in offering top notch customer service to students and employers through timely engagement, implementing innovative solutions, and utilizing new technologies to improve resources. - Pivot the in-person experience to embrace virtual opportunities that enhance the experience of building and supporting strong relationships with consumers. - Manage projects with thoughtfully detailed processes for understanding goals and outlining necessary actions to allow the creation of new, inclusive services and resources that encourage customer success- Compassionately support students through potentially challenging periods of self-discovery and career exploration into experiences that allow them to grow and develop as new professionals

Greater Philadelphia

- Actively engage with life science and technology students in career success appointments and workshops empowering them to get out of their comfort zone and explore the many experiences that are available to them- Produce in-person and virtual events with five to eighty five employer partners using detailed email and telephone communication, following strict timelines, and providing excellent customer support answering questions in a timely manner which increased the number of employers engaging with CST students- Mentor and guide fifty undergraduate researchers in identifying opportunities aligned with their individual career goals and maintain a database that records their research and academic experienes- Recruit, train, and lead a team of five interns, who are critical to the success of the office, in managing and successfully completing assigned projects through developmental conversations that will ensure stronger interpersonal skills and work ethic

- Transformed the transfer seminar experience from an in-person to virtual experience after learning new technologies and methods in a five-week certificate program- Facilitated weekly discussions with transfer students about the experience of adapting to new environments with a focus on personal and professional development- Empowered teaching assistant to actively engage with the course and better support students through the creation of thoughtful presentations, intentional discussions, and collection of feedback

- Collaborated with leadership to update syllabus that enhanced the transfer student experience and provided support as students learned about the university and resources available- Shared relatable stories that helped to educate and motivate students into taking advantage of making connections and growing as an individual

Greater Philadelphia Area

- Discussed career development with undergraduate and graduate students to encourage exploration and engagement in their fields of study - Developed engaging presentations in collaboration with staff, faculty, and employer partners to meet the needs of diverse populations including women in STEM, veteran students, and students with disabilities- Initiated the process for updating career development collateral to be more inclusive for students and meet them where they are

- Created a syllabus and lesson plans to support the first year transition and development of interpersonal skills to be successful in college - Invited faculty and staff to collaborate and present to enhance student awareness of resources which was a first for the seminar

Lawrenceville, Nj

- Led and supported team of eleven to build a strong sense of community and was ranked best building out of 20 in 2017- Designed curriculum and instructed one-credit training course focused on developing diversity knowledge, team building, and life skills- Conducted program assessments and collaborated with key administrators to create two new initiatives which increased student retention- Managed twenty-nine graduate and undergraduate staff throughout January who in turn engaged with residents through low-cost programs and activities

- Managed two graduate students and led the Training and Recognition Committee to plan and successfully execute staff training and end of year celebration for over 100+ staff- Continued to fulfill all responsibilities of full-time Residence Director position

Master Of Arts - Ma, Student Affairs In Higher Education

Bachelor Of Arts - Ba, Psychology With Minor In Criminal Justice

Activities and Societies: Co- President of the Psychology Club, AmeriCorps Community Fellow, Peer Mentor, Peer Mentor Coordinator.

Associate Of Arts - Aa, Liberal Arts, Psychology