Kelsey Hall Email & Phone Number

Greenville, South Carolina, United States

Mechanicsville, Virginia, United States

• Validated daily global requests while developing relationships with departments spanning numerous ethnic, cultural, and continental backgrounds, with varying laws and guidelines, in order to successfully coordinate.
• Created 114-page SOP while cross-training with/auditing counterpart, shortening average request completion time by 70%, and creating new forms and streamlined processes to better align the parent company and its.

Alpharetta, Georgia, United States

• Processed payables and resale packages. Ensured correct billing to buyers/sellers, certificate of insurance compliance, and a smooth transition for newly-acquired properties by developing relationships with vendors.
• Audited 300 Secretary of State filings, resolving 100% of issues found, and created system to track future filings.

Atlanta, Georgia, United States

• Supported three property managers and vice president for 98%-occupied, seven-million-square-foot portfolio.
• Processed payables; collected rent/dues; onboarded vendors, establishing mutual expectations and tenant needs; coordinated life safety inspections; and created positive tenant relationships through regular.

Alpharetta, Georgia, United States

• Increased occupancy of 228-unit multifamily housing community from 85% to 96% in four months.
• Collaborated with residents to plan events and resolve conflict, past-due accounts, and maintenance issues.
• Created custom videos/provisions for long-distance newcomers to alleviate concerns and ensure a sense of care.

Roswell, Georgia, United States

• Displayed consistent confidentiality and adaptability in processing billing, payables, receivables, and payroll for 40 employees; assisting Human Resources; and regularly filling in for three other roles.
• Successfully settled late accounts using clear terms, calming techniques, personalized reminders, and negotiation.

Villa Rica, Georgia, United States

• Lowered delinquency by over 50% and maintained 95–98% occupancy at 220-unit multifamily housing community by balancing professionalism and empathic listening, providing resources for rent assistance, creating payment.
• Built rapport with Maintenance Manager despite past tensions between roles, forging productivity and respect.