Kelsey Mateo Email & Phone Number

Greenville, South Carolina, United States

• Manage, contribute and drive cross functional accountability throughout the various aspects of the AVI-SPL lines of business and ensure Licensing Strategy goals are achieved.• Drive the highest level of process and practice attainment by leveraging best practices and necessary resources aligned to the AVI-SPL Licensing and UCC Practice strategy.• Direct liaison with the internal stakeholders as the primary owner of all communications related to process creation, service products, project deployments, service level agreements, Licensing specific staffing, Licensing and UCC specific certifications/training, risks and escalations as necessary.• Manage and contribute to workstreams that identify, inventory and document current processes and support workstreams that optimize those processes through controlled change management processes.• Develop and maintain platform specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model• Develop and maintain relationships with key stakeholders and other influencers necessary to properly manage all aspects of Licensing in collaboration with the multiple UCC Practices.• Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of capabilities, process and deliverables

• Aligning with AVI-SPL Technology & Innovation’s goals and objectives to exceed the revenue, growth and objective targets• Working closely with our distributors that build out, quote and deliver licensing solutions to our customers to ensure a seamless process for our sellers and customers• Be a main point of contact for our regional offices and Inside sales when it comes to day to day questions and processes for license sales• Assisting in the coordinating of field trainings and sales enablement efforts across AVI-SPL as it pertains to our licensing strategy• Work cross functionally to deliver results for our UC licensing strategy

Austin, Texas Area

-Consistently execute strategic cold calls, emails, and social touches into targeted accounts-Engage, educate and qualify leads to generate appointments and thoroughly qualified leads for field sellers in the Mid-Market and Enterprise segments-Execute on various call campaigns to support integrated sales and marketing demand generation initiatives-Stay well-informed of Polycom’s solutions portfolio and maintain in-depth knowledge of industry trends and technologies to ensure you are a trusted resource to prospects, customers and sales team-Responsible for achieving daily call metrics, appointment setting, and lead qualification targets-Utilize Salesforce.com to maintain and update quality information-Develop and maintain daily plans to optimize productivity, pre-call planning, persona customization, and market segments-Constantly achieve or exceed MBOs to ensure territory revenue objectives-Successfully manage and overcome prospect objections-Work closely with Sales Managers and Account Managers to present “out-of-the-box” thinking to break into target accounts

Austin, Texas Area

United States

-Map out annual training plans for management, HR, customer support and more-Design and develop training programs (outsourced and/or in-house)-Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)-Market available training to employees and provide necessary information about sessions-Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed-Use known education principles and stay up-to-date on new training methods and techniques-Design, prepare and order educational aids and materials-Assess instructional effectiveness and determine the impact of training on employee skills and KPIs-Gather feedback from trainers and trainees after each educational session-Maintain updated curriculum database and training records-Host train-the-trainer sessions for internal subject matter experts-Manage and maintain in-house training facilities and equipment-Research and recommend new training methods, like gamification