Kelsey Leblanc Email & Phone Number

Decisive leader with extensive experience in leading the development of dynamic operational models and systems-change approaches to improving LTSS provision and yielding quality-of-life outcomes for individuals with complex health needs. Proven success in devising/executing long-term service and support strategies to roll out transformational programs across several markets and lines of business. Track record of steering HSAG, CMS, and external audits with the state and federal governments, as well as defining/tracking KPIs to improve client satisfaction and compliance scores. Excel at executing change management/quality assurance initiatives across existing processes to maximize production and efficiency. Solid history of piloting the creation of product streams focused on improving LTSS systems and supporting community betterment. Established recognition as an SME of LTSS and HCBS waivers within MCOs and Medicaid/Medicare insurance. Adept at building, training, and leading multidisciplinary teams by instilling a culture of performance and accountability.

Listed skills include Microsoft Office, Microsoft Word, Spreadsheets, Powerpoint, and 7 others.

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  Michigan State University

  Health And Society Interdisciplinary; Economics Cognate