Kelsey Norman Email & Phone Number

Columbus, OH, US

Columbus, Ohio Metropolitan Area

• Serves as account manager and customer liaison for assigned retail brand clients on their fragrance lines.
• Leads weekly Teams calls with clients to ensure all targets are being met and escalates any uncovered issues/problems.
• Utilizes SAP to ensure all completed orders are recorded and posted daily and runs daily reports to ensure all purchase orders are entered and captured in our systems.
• Works with internal partners to make sure clients launches are planned and scheduled to… Show more
• Works with internal partners to make sure clients launches are planned and scheduled to run to meet the green target dates.
• Completes all data entry and new launch set-ups in SAP Show less

Columbus, Ohio Metropolitan Area

- Managed assigned accounts and provided a single point contact for all clients, available to clients 24/7.- Supported HR and security professionals with emergency security responses, company-wide risk assessments, corporate investigations, etc.- Traveled to visit and meet with clients in-person along with conducting virtual meetings and check-ins..

Columbus, Ohio Metropolitan Area

I managed the renewal core reading business at Zaner-Bloser Publishers for the eastern half of the country, covering 27 states. I supported our partnering school districts by serving as the main point of contact for all questions and quote requests regarding The Superkids Reading Program. While working remotely, I regularly used zoom to assist with program.

Columbus, Ohio Area

I managed the renewal business of our supplemental programs in the East Central region of the United States. I maintained relationships with current users by being the point of contact for all questions, pricing proposals, providing training webinars on programs via zoom and gathering feedback from customers to continue to improve and grow our educational.

Columbus, Ohio Area

I transferred for one year to Zaner-Bloser's parent company, Highlights for Children, to work in the international department. In this position I managed all international educational distribution orders from our sister company Zaner-Bloser. I supported the Highlights Library Digital platform by managing our customer inquiry inbox, creating new accounts.

Columbus, Ohio Area

My responsibilities included interacting with customers through various communication formats with a focus on inbound marketing. Sending 200 plus emails with Salesforce Engage, utilizing and managing my pipeline in Salesforce, and hosting virtual presentations and demos via Zoom. I also attended and represented Zaner-Bloser at educational based conferences.

Columbus, Ohio Area

I assisted retailers in the jewelry and watch industry to create a jewelry care line that truly represents the quality of their brand with sophisticated packaging and quality cleaners. I attended trade shows as an exhibitor and developed and pitched proposals for prospective accounts to win new business. I focused on increasing existing business.

Master Of Business Administration, International Finance

Accelerated International MBA Program with a focus in finance. This also included study abroad tours to Hong Kong, Ho Chi Minh City.

Bachelor'S Degree, Communications

Activities and Societies: Scripps PRSSA, ImPRessions, Alpha Gamma Delta Sorority & Scripps Communication Honors Society -Specialization in.

High School Diploma

Activities and Societies: DECA, Women's Soccer, Women's Cross Country