Kelsey Olson Email & Phone Number

Research potential fraud and communicates possible solutions.Verify potential fraud On US Checks, Deposit and ACH as identified in the Bank's Fraud Detection System identifies high risk transactions with customer and/or business portfolios.Communicates fraudulent transactions with Management. Notify branch operations on any questionable items to obtain approval.Review and identify any unusual or suspicious activity to determine any potential losses.Monitors customer and transactional records to identify unauthorized transactions and fraudulent accounts.Ensure confidentiality of all information collected during investigations. Maintain all Fraud Logs up to date for management and accounting purposes.Track and retain return data for future reference and reporting.Interacts with the bank and customers to validate information and confirm or cancel authorizations.Monitor status of Online Interfaces to ensure all communications lines are functional and resolve any problems with appropriate vendors. Perform end-of-day balancing with Federal Reserve, Core Deposits system, and foreign exchange correspondent relationship. Research and resolve wire validation errors.

Fullerton, California

• Use resources and innovative technologies to optimize client experience• Build pipeline for market segments within the financial institution• Manage transactions, handling, auditing, and escalations• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results• Ensure documents are accurate and in full compliance• Manage a wide variety of customer service tasks to resolve customer issues quickly and efficiently• Worked directly with business partners and managers to deliver results for company's needsAccomplishments: Top performer, Global recognition in company, 100% audit pass rate, Exceptional client experience, Above target in monthly goals, Volunteer events with company

Buena Park, California

Bachelor Of Arts - Ba, Business Administration

• Worked closely with groups to succeed in many marketing strategies • Create Marketing Plan for The National Alliance on Mental Illness.

Associate'S Degree, Psychology