Kelsey Herrmann Email & Phone Number

Yonkers, NY

New Canaan, CT

• Responsible for day to day activities of the business, including staff development, orientation, oversight of Waveny at Home staff, and growing the business
• Provide accurate and timely billing and payroll submissions
• Ensure client quality and monitor staff to ensure they are meetings client service needs
• Perform onsite new client evaluations and complete service plan

Seymour, CT

Completed 450 hours of residency as an administrator in training Attended key meetings and assisted with various tasks including nursing home culture change, daily inspections, and compliance of regulationsFacilitated morning report with all staff on a daily basis

New Canaan, CT

Completed 450 hours of residency as an administrator in training while reviewing various modules of the curriculum including but not limited to: Residential Care Management, Regulations, Human Resource Management, and Organizational Issues Facilitated several projects including the influenza campaign and implementation of electronic medical recordsAn.

New Hartford, New York

Completed an 8 week residency serving as a patient advocate in a nursing home setting by completing quality of care surveys with assigned residents

Utica, New York

Informed perspective students on the services and experiences I had with the Office of Career Services, as well as provided advice on how to be a successful student and young professional.

Utica, New York

Assisted students and staff members who were temporarily or permanently disabled navigate their way around campus as well as provide assistance with daily activitiesMentored incoming freshmen, transfer students, foreign exchange students, and/or commuter students in becoming more familiar with the college campus and activities offered

Utica, New York

Greeted and assisted students, alumni, and other office constituents, shared information on office services and resources, answered incoming calls, relayed to proper staff member, answered basic questions, and/or took accurate messagesPerformed general office duties including data entry, filing, and provided general customer service

Waipahu, Hawaii

Conducted phone interviews with clients to determine eligibility and the amount of benefits issued out. Prepared paperwork to be sent out to the client based on information gathered in the phone interview.Maintained organization of both closed and open files and pulled files for Q&A when needed.Wrote, sent, and filed reassignment letters to clients.

Utica, New York

Shadowed health care professionals through multiple departments of the hospital including the imaging center, radiology, and emergency department in order to become more familiar with all aspects of a health care setting.Presented on women's health and wellness at a community forum.

Aina Haina, Hawaii

Taught one hour classes created to help children 6 weeks thru 13 years of age develop physically, cognitively and emotionally through a variety of activities involving music, dance, and exercise.Facilitated activities in birthday parties and other special events.Used interpersonal skills in acting as a role model and mentor to children.

Certificate, Long Term Healthcare Management

Bachelor'S Degree, Health Studies Management, Minor In Gerontology, 3.5 Cumulative Gpa, 3.7 Major Related Gpa

Activities and Societies: Utica College Red Cross Club, Utica College Health Studies Student Society, Utica College Senior Class Gift.