Kelsey Williams Email & Phone Number

• Collaborate closely with Kantata subject matter expert, to align NTT DATA's resource management processes with Kantata functionalities, in an effort to provide day-to-day support for configuration and seamless integration of Kantata within Salesforce.• Assume role of Kantata Administrator post go-live, overseeing ongoing system maintenance and driving integration efforts across the Salesforce ecosystem.

Irving, Texas, United States

• Administered and grew the Vizient Community platform based on Salesforce Experience Cloud by coordinating and executing the implementation of new Vizient Community groups including technical considerations, communication and change management planning and coordinating across departments as needed, data preparation, testing/quality assurance and project oversight from start to finish while managing multiple moving parts and adhering to the release timeline.• Worked with scrum team to develop, test and launch Vizient Community mobile app to internal staff and external customers.• Created, coordinated, updated and delivered internal and external training and training materials relevant to the ongoing promotion of best practices across the platform on desktop and mobile.• Supported and communicated key business intelligence (metrics, trends, insights, opportunities and risks) via reports and dashboards to better understand engagement and value during a member's journey on the platform.• Maintained familiarity with Vizient Salesforce configuration and technical/functional capabilities as well as related IT system/business application capabilities to help identify areas for continuous improvement and enhancement.• Contributed to the ongoing identification, business requirements, scoping and prioritization of enhancements to the features, functionality and overall experience of the platform.

Irving, Tx

• Create and manage processes for contact data management and contact list production for use in enterprise-wide marketing communications. • Develop, document and manage contact data best practices and maintenance processes related to in-house marketing automation deployment.• Created marketing automation testing template and best practices.• Manage daily contact list production and analysis while maintaining business rules and best practices to maintain high email deliverability rate in marketing automation platform.• Partner with Salesforce team on contact and account data issues and follow through to resolution. • Collaborate with marketing communications managers to generate accurate contact lists for email distribution and campaign target lists. • Create templates and prepare files for upload to create and update contact data in Salesforce.• Document all processes related to master query, contact data maintenance and contact list pull processes and train resources as needed.• Perform ad hoc campaign data analysis and reporting, as needed.

Irving, Tx

Contract with Vizient Inc.• Created and managed processes for contact data management and contact list production for marketing communications.• Developed, documented and managed contact master query in Salesforce for contact list pulls that incorporate business rules and best practices. • Worked with marketing communications managers to generate accurate contact lists for email distribution and campaign target lists.• Collaborated with marketing and sales ops teams on campaign and opportunity management.• Created templates and prepare files for upload to create and update campaigns, opportunities, contacts, and attachments in Salesforce.• Oversaw campaign data to ensure data is being entered correctly for reporting and analytics purposes as well as ensure all marketing campaign load information and processes are documented, updated and followed.• Performed ad hoc campaign data analysis and reporting, as needed.

Dallas/Fort Worth Area

Contract with Software Professionals, Inc.Execute the functions required to maintain and administer the global training environments that support the rollout of an enterprise wide application suite based on Salesforce.com. Training environment setup to prepare environment for various trainer and end user training sessions as well as in-training support and troubleshooting. • Create user profiles and data for training and test functionality with mobile apps • Work with trainers to create necessary data for true day in the life training • Communicate access logins and training instructions to training users • Triage any issues in the environment in real time during all training sessions • Troubleshoot issues and execute changes in the environment • Manage day to day activities for on and offshore resources • Create documentation around environment setup processes and commonly encountered issues • Work with trainers and end users to answer questions about environment and processes

Member of global team which administered customer experience surveys, obtained voice of customer information, interfaced with sales and operation teams throughout all lines of business. Implemented and maintained a customer reference database that assisted sales during sales and proposal process. Customer Reference Program SME and Administrator:• Became SME and key administrator. Researched and contacted new references; led implementation of vendor platform, BoulderLogic, a database that maintained customer reference information and that provided a tool for sales to search references that supported the proposal process.• Managed vendor platform access requests, performed platform demonstrations and end-user training to cross-functional teams across the organization, created and implemented data quality campaigns and created and maintained an analytics dashboard.Project Touch Point Survey Program Specialist:• Administered the weekly customer satisfaction surveys to project-based customers. Obtained data from source system, reviewed and evaluated the source data for the transmission of surveys; monitored infield survey issues and created analytical infield report for corrective actions; and posted survey results. • Implemented Transformation of Project Touch Point Survey Program from three vendor platforms to one. This saved efficiency, saved money, and reduced survey administration issues.Net Promoter Score (NPS) Operations Specialist: • Assisted in finalizing the NPS survey sample using Salesforce.com (SFDC), tracked NPS in-field results and communicated corrective actions to the account owners, maintained operational reporting and process dashboards.

• Prepared and presented training for sales and operations teams, monitored completion of training and approved access to Salesforce.com (SFDC) for the Services organization; Coordinated Data Quality Initiative to maintain integrity of data in SFDC.• Managed and validated account migration from acquired company Customer Relationship Management (CRM) tool to Dell’s instance of SFDC. • Conceptualized Community of Practice (CoP) SharePoint site to house training materials, FAQs, and reports.

Supported various division vice presidents of Healthcare sales organization as well as their direct reports and support teams. • Organized equipment acquisition, calendar administration, domestic and international travel coordination, etc. • Coordinated and organized leadership meetings, annual sales meetings and off-site team functions.• Implemented previously created on-boarding process for new hires with addition of ready to work training, equipment/software acquisition and work buddy coordination.

Administrative coordinator for Physician Services, management team and other associates. • On Boarding specialist – Created and implemented on-boarding process for newly won business accounts and traveled to off-site locations to implement on-boarding training to new operations teams.• Coordinated and organized leadership meetings; Arranged business travel (domestic and international) for leaders, associates and potential new hires; Industry Time Keeper; managed and submitted leader expense reports; maintained department corporate organization chart; Coordinated and submitted corporate Business Unit Review reports and compiled for bi-annual meetings with Healthcare Leadership Team; Created and maintained monthly client SLA reports; general office work.

• Provided utility account transition services for multiple clients. Analyzed, audited and approved utility billing invoices, processed bill consolidation files and initiated ACH/Wire payment backup for Treasury, managed billing vendors, researched and resolved issues with utility vendors on behalf of clients - invoices, refunds, credits, etc., historical billing project management, created project tracking spreadsheets for clients and vendors, tracked and created department billing methodologies. • Backup administrative assistant for department - meeting organization, supply orders, general office work.

Provided Support to Growth Markets Retail Manager and staff of 10 in all areas of concern-new hire administration; invoice coding and filing; expense reporting; answered incoming calls to Area Mgr as well as backup to Sales Mgr and sales team; organized weekly leadership and sales meetings and monthly organization meetings; maintained and inventoried department assets quarterly; tracked and generated sales funnel reports; Supported other departments as needed.

French, Spanish

Activities and Societies: Choir, French Club

Film And Video Production