Kelsi Lopes Email & Phone Number

Warren, Massachusetts, United States

Warren, Massachusetts, United States

Review contracts, test reports, and certificates of conformances to ensure the quality of products. Creating reports and maintaining records of nonconforming materials in MRB and ensuring that defective parts are repaired, re-tested, or pulled from production. Develop and maintain internal and external calibration services for tools and equipment, ensuring compliance with industry standards, regulations, and internal quality management systems. Manage the budget for calibration services with vendors and calibration houses.Lead 2 Kaizen events to focus on removing unnecessary items, steps to a process, and revising documentations of work instructions. This resulted to reducing 15% of the turnaround time and 90% of the backlog of inventory.

Massachusetts, United States

-Ensure adherence to contract standards by meticulously reviewing product specifications, visual characteristics, and testing parameters.Thoroughly document all instances of nonconformance in parts and determine appropriate disposition in strict accordance with blueprints and contractual requirements.Scrutinize all purchase orders and shipping documentation to verify that parts meet specifications before they are utilized or dispatched to customers.Foster daily collaboration with all departments to swiftly identify and address issues, facilitating prompt resolutions and ensuring continuous improvement across operations.

Warren, Massachusetts, United States

Schedule meetings, interviews, HR events and maintain agendas.Produce and submit reports on labor sheets for union employees.Assist with all internal and external HR related inquiries or requests.Act as a point of contact with public services and visitors by providing information and prescreening prior to arrival.Maintains the integrity and confidentiality of human resource files and records.

United States

Developed SEO-optimized content including blog posts, articles, and product descriptions to drive organic traffic to the company website and social media platforms.Increased organic traffic by 15% through engaging content strategies and meticulous analytics analysis.Curated and created digital products such as hyperlinked PDFs, thank you cards, digital planners, social media templates, and stickers tailored for small businesses in the beauty industry.Collaborated with cross-functional teams to execute engaging email campaigns, providing educational content, motivational messages, and free products to increase traffic and drive sales.Led and mentored small groups of freelancers, enhancing their sales techniques, expanding their client lists, and improving customer service skills.Generated sales through strategic affiliate marketing partnerships with brands used on a day-to-day basis, leveraging personal endorsement to enhance brand credibility and drive revenue.

Massachusetts, United States

Conducted makeup and skincare consultations during appointments, offering personalized recommendations and solutions tailored to clients' needs and preferences.Administered professional hair and makeup applications for various events and special occasions, applying expertise in beauty techniques to enhance clients' natural features and achieve desired looks.Ensured adherence to proper sanitation and hygiene protocols at all times, prioritizing the health and safety of clients and maintaining a clean and sanitary workspace.Demonstrated proficiency in a variety of lash extension styles and techniques, including cat eye, hybrid, classic, volume, and Kim K styles, providing clients with customized options to suit their preferences and desired outcomes.Generated compelling content for social media platforms to showcase work, share product knowledge, and educate followers on self-care techniques for everyday use. Utilized platforms such as Reels, TikTok, Pinterest ads, story engagements, and email campaigns to maximize visibility and engagement with target audiences.

Amherst, Massachusetts, United States

Oversee all aspects of salon operations, including cosmetology services, product sales, and customer satisfaction, ensuring the salon's appearance, performance, and product offerings meet high standards.Execute administrative duties such as filing, record updating, transaction logging, managing communications (phone calls, emails), handling deliveries, and monitoring office inventory, ensuring smooth salon operations and compliance with salon policies.Demonstrate extensive product knowledge to clients during service appointments, effectively promoting product sales and enhancing customer experience, leveraging expertise in cosmetology and salon products.Develop engaging digital content on various social media platforms to market cosmetology services, attract new clients, and increase appointment bookings, demonstrating creativity and proficiency in digital marketing techniques tailored for the beauty industry.

Massachusetts, United States

Skillfully processed over 150 daily customer transactions, encompassing deposits, withdrawals, and loan applications, both in-person at the teller line and via phone, ensuring swift and accurate service for enhanced customer success.Demonstrated integrity and reliability in dealings with clients, exhibiting a commitment to personalized service by memorizing the names of over 50 regular customers, fostering a sense of connection and trust crucial for long-term customer success.Appointed to the sales committee to spearhead initiatives aimed at boosting account openings and loan applications, leveraging strategic analysis to develop impactful campaigns. Achieved a notable 15% increase in both customer satisfaction and employee engagement within 2 months through targeted sales strategies.Cultivated enduring relationships with customers by actively listening to their concerns, managing expectations, and proactively identifying solutions, employing strategic analysis to anticipate and address needs effectively. Resulted in an impressive 96% customer satisfaction rate, indicative of sustained customer success and loyalty.

Massachusetts, United States

Efficiently coordinate daily appointments, meetings, and progress reports, both internally and externally, emphasizing time management and prioritization to streamline the sales process effectively.Expertly handled daily customer service calls and promptly addressed all escalated issues, ensuring optimal customer satisfaction and retention.Provide comprehensive delivery, setup, and demonstrations of devices tailored to the specific needs of business clients and First Responders, whether in a network setting or homes, showcasing the capabilities of wireless and internet services.Develop user-friendly spreadsheets featuring bundle prices to empower clients with comprehensive knowledge of products and services, facilitating informed decision-making. Achieved a notable 10% increase in sales closures within the first month through this approach.

Boston, Massachusetts, United States

Lead and motivate a team of 10 associates as a Sales Manager, fostering enthusiasm, actively soliciting feedback, and implementing innovative solutions to surpass sales targets. Consistently achieved goal attainment between 100% - 120% for an average of 9 months annually.Facilitate the screening, hiring, and training of new candidates, and develop comprehensive training materials while managing scheduling logistics, leveraging strategic sales analyst expertise to optimize team performance.Utilize conflict resolution skills to empathetically address customer concerns, maintaining an impressive account retention rate of 92% over four years, crucial for sustained business growth.Oversee inventory operations, including ordering shipments, managing warranty replacements, conducting monthly audits, and implementing rigorous inventory control measures, ensuring seamless operations and customer satisfaction.Proactively monitor key performance metrics and conduct in-depth analysis, leveraging strategic sales analyst capabilities to identify challenges and develop innovative solutions while adhering to company guidelines.Conduct comprehensive research and analysis on industry trends and customer experience solutions as part of marketing efforts, informing the development of new customer onboarding strategies and enhancements to improve overall customer experience.

Boston, Massachusetts, United States

Conducting thorough consultations and administering customized facials to address clients' specific skin concerns, including age-related issues like wrinkles, acne, collagen boosting, and thermal therapy treatments.Offering personalized recommendations and education on skincare products through demonstrations, tutorials, and product sampling, empowering clients to make informed decisions about their skincare routines.Retailing Onsen products tailored to address customers' skin concerns or for use in hand and foot care, leveraging expertise to recommend appropriate products and maximize sales opportunities.Consistently achieving daily sales goals of $200 or more through effective client consultations, product recommendations, and exceptional customer service, contributing to the salon's overall success and profitability.

Assessing clients' hair texture, length, and physical features to recommend appropriate beauty treatments and styling options, ensuring personalized service and satisfaction.Proficiently showcasing Drybar products during styling sessions and providing informative demonstrations to clients, facilitating informed purchase decisions and enhancing product knowledge.Utilizing Drybar's exclusive range of products, styling tools, and techniques to create hairstyles that adhere to the company's standards of excellence, delivering consistent quality and style to every client.

Licensed Cosmetologist, Cosmetology, Barber/Styling, And Nail Instructor

Education record

Activities and Societies: Dance, Choreography, Step-Team, Cheerleading.

Associate Of Arts - Aa, Fashion/Apparel Design