Kelsie Baranski, Imp Email & Phone Number

Toronto, Ontario, Canada

The Director Service Delivery is responsible for leading WCG’s Integrated Employment Services operations in Ontario. Responsible for workforce development implementation, operations leadership and contract accountability.

Peel, Ontario, Canada

Mississauga

Skymark

Responsible to create effective and efficient processes for all new program implementation including; determining the risks and impact on operations; developing new training and processes and corporate communication. Conducting gap analysis and quality assurance audits to find efficiencies and areas of continual improvement to business process and staff training. Manager of the Learning and Development department, responsible for all client-facing workshops, eLearning design, and internal staff training initiatives. Dynamic facilitator, motivator, and leader with a proven track-record for results.

Toronto, Canada Area

Qualified First Aid Instructor Trainer, Oxygen Administration Instructor, and First Aid Instructor.Over 30 courses taught (IT, SFA-C, HCP, AED, Marine, Child-Care, Babysitter and Instructor Development)Develop interactive, innovative and learner-focused courses for a wide variety of clients.Facilitate in an enthusiastic, engaging manner in a safe and fun learning environment.Maintain knowledge in all areas of CRC standards and guidelines.

Mississauga,On

Develop audit program and continual improvement processes to ensure regulatory compliance to CARs and IOSA standards, consistency and excellence in safety, service and customer service. Customer Service Excellence: working closely with the Disney Institute to design and deliver front line employee training, develop employee recognition programs and methods to measure customer satisfaction. Managing a group of 20 Ambassadors to assist with all excellence initiatives, including becoming destination experts to help our customers’ vacation ahead.Service Training design and delivery, introducing new on board product and managing a team of 10 Service Delivery Coaches to ensure consistency, product knowledge and customer satisfaction. Responsible to assist with media relations and event planning (i.e. photo-shoots, inaugural flight festivities, destination launches, etc.), including corporate communication, both internal and customer facing. Uniform & look book development and management. This includes continuing and building relationships with all third party providers. Developing & implementing specialized looks. Develop and maintain look book assessments.

Toronto, Canada Area

Conduct briefing, ramp, in-flight and training assessments and implement effective corrective action plans. Create and implement policies, processes and procedures that manage risk and become ingrained in safety culture.Create innovative and engaging Cabin Safety training programs designed to provide the tools necessary to think outside the box, and put theory into practice.Manage a team of 35 Cabin Safety Instructors (CSI), providing continual coaching, creative training sessions (TTT, soft skills, etc.) and ongoing performance assessments. Promote a safe, fun learning environment which engages and motivates instructors and participants. Maintain qualifications as a Cabin Safety Instructor, First Aid Instructor Trainer, Dangerous Good Instructor, and Security Clearance Instructor. Facilitate training, train-the-trainer and workshops to CSI, Flight Attendants and management team with an enthusiastic, dynamic approach.

Flight Attendant, Aviation

Flight Attendant Program

High School Diploma