Kelsie Cole Email & Phone Number

Toronto, Canada

Toronto, Ontario

Barrie, Ontario

• Front End Supervisor
• Collect, count and disburse money, and prepare daily log and sales reports.
• Respond to and resolve all customer concerns pertaining to products and services.
• Supervise a team of approximately 20 cashiers and service clerks.
• Train new employees in the Customer Service Desk Department to build an educated and motivated team.
• Perform general office duties: o Answer phones, direct calls to the appropriat department, and respond to emails. o Compile, copy, sort, and file documentation. o Record expenses and donations on appropriate forms. o.

Barrie, Ontario

• Review floor plan for event and set up accordingly.
• Coordinate schedule with the team to ensure a timely and successful event.
• Follow proper service styles and techniques.
• Serve food and beverage to patrons; refresh food and beverage stations, clear tables throughout event.
• Provide table maintenance, room set up and tear down.

Bachelor Of Tourism Management, Tourism

Graduated in February 2012

Tourism Managment Diploma

Hotel And Resort Administration Diploma, Hospitality