Tools and efficiency-Industry and Research requirements PoC:Summarize and design the requirements for tools and systems based on IT business scenarios. Responsible for the design of business and functional requirements of IT tickets system and accessories system from 0 to 1, follow up the UAT test and iteration optimization requirements, and collaborate with the product and R&D team for product training and go-live.IT Project Management of Beijing Area:-Onboarding project: As the Beijing Onboarding project manager of Beijing, I established and optimized the IT Onboarding process. Working with HR slide complete and optimized whole new joiner Onboarding process. Adjust the Onboarding process in real time according to business changes and improve the WFH Onboarding process for both sides of the epidemic.-IT Intelligent Accessories Cabinet: Cooperating with the project team to complete the operation analysis report and output the relevant self-service cabinet functional requirements according to the system-side problems in the process of operation and maintenance.General process specification & QC-Establish the general process specification-quality inspection related knowledge documents, review the corresponding district-specific process specification documents, and summarize the national category- Beijing related process norms.-Establish and design the corresponding norms, standards and principles according to business problems, and organize the promotion and implementation of all staff, such as: SD red line, SD service contact point standards, tickets operation specification, major incident SOP for SD, etc., and output service desk staff performance evaluation standards according to business management requirements to conduct national monthly performance evaluation.

Responsible for the global second-line support of O365 and help enterprises automate account management through RPA.Responsible for the management of Power Platform in the Asia-Pacific region and establishing and developing the Power App applications to help enterprises digitization and automatic management.

Responsible for consulting and troubleshooting about the company's internal software and O365 related technical issue(Skype, OneDrive, Outlook, etc.), good outlook troubleshooting experience, including outlook setting, operation, calendar delegation etc., and include admin console of Active Directory, SCCM server support and video conference supporting experience(Webex, Avaya), Networking device and configurations: can do endpoint network troubleshooting, WLAN supporting experience.Responsible for develop automation scripts(Python, UiPath, PowerShell, etc.) to solve o365 technical problems. Responsible for the project manager and development of the internal application.

Through the SVN Node.js development mode and the use of WebStormdevelopment tools. For each item in the PC and the H5 page construction, as well ascertain functions. To understand and master the ES6 language standard, CSS3 andSASS were constructed using H5 end pages. Adjust the page browser compatibility,optimizing browser access speed.