Kelvin "Kj" Moore Email & Phone Number

United States

🚚 Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization. 🚚 Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement or revision.🚚 Develop, implement, and maintain quality assurance protocols and company policies and procedures. 🚚 Actively utilize Customer Relationship Management (CRM) tool to lead record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered.

🗄️ Support the optimization of input and output of programmatic data to create efficiencies in data use across teams.🗄️ Design and build data ingestion pipelines leveraging best practices for data modeling to integrate business capabilities and their business processes.🗄️ Utilize data feeds, websites, emails, or similar mediums to obtain and process new data updates, entering all required data into a proprietary content management tool to ensure accuracy.🗄️ Identify operational efficiencies by streamlining and automating processes, reducing manual work, analyzing data trends to improve a client's data integrity, identifying red flags, and recognizing data patterns.🗄️ Translate complex technical information and processes into clear and concise documentation tailored to a variety of audiences, identifying technical and procedural bottlenecks, supporting escalation management, and driving accountability across stakeholders.

💻 Created a digital animal trading card importing an image using various coding elements toformat the font and create shadows. This was done in HTML with CSS directly inthe HTML file.💻 Developed a blog linking the second page using HTML. The page wasformatted using CSS flexbox and GRID to create various sections includingheaders, main text, sidebars, and footers. 💻 Developed one-page web application that lets users draw a pixel image on acustomizable panel. 💻 Built application using a starter code (including HTML and CSS); wrote code using JavaScript to create a grid of squares representing their design; applied colors to those squares.

Charlotte, North Carolina Area

🖥️ Served as an advisor to the customer, handling complex, repeatable, or escalated cases, ensuring customers stayed informed of the status/solution of their issue. 🖥️ Provided best practices and education to ensure customer understands the problem in order to resolve potential issues in the future proactively.🖥️ Performed complex product troubleshooting and remediation when needed, working alongside development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. 🖥️ Collaborated on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.🖥️ Provided feedback to senior engineers or serviceability team on functionality of products based on engagements with customers. 🖥️ Engaged with engineering team to investigate product bugs, provided business impact, and collaborated with appropriate stakeholders and senior team members on fixes.