Kelvin Steedman Email & Phone Number

Zurich, Zurich, CH

IT Financial Business Case architect supporting Zurich's investment decisions for large strategic IT projects. In the past 3 years with Zurich, I've been responsible for the realisation of several key IT financial business cases covering On-premise Datacentre Services, Hybrid-Cloud and Network & Telecom services which have successfully delivered millions.

Zurich, Zurich, CH

• Group Operations Technology – Service and Performance Management Team. 🔷 Work closely with key stakeholders - Head of IT Operations, ADM, as well as segment demand management and financial controlling to define.
• Total Cost of Ownership (TCO)
• Planning and Forecasting
• Application Based Costing
• Capacity and Utilization🔷 Work with outsourcing vendors to improve core processes and ensure delivery of services according to defined SLA/OLAs. Drive quality and standardization of data sources across external.

Zurich, Zurich, CH

As Global Customer Services Manager with Group IT Operations:🔷 Worked with PMO to define and document critical Day-1 processes for the new Outsourced service delivery model incl. (Request Management, Major Incident Management & Billing Validation)🔷 Liased with external supplier to define new service towers and metrics for the new outsourced service model.

Zurich, Zurich, CH

• 🔷 Worked with Process Team to developed ITIL based processes and conduct user training workshops for all Operations employees:
• Rollout and training of the ITIL based Problem and Incident management processes and Situation Management engagement for escalating and resolving severity 1 incidents.
• Design standard communications templates for notification of outages, daily reporting and post-mortem (Root Cause Analysis) documentation
• Enforced basic call meeting management techniques such as standard agendas, participant lists and closing review of actions defined during the call (including owners & deadlines), and sought to foster these principles.

Implemented standardized Testing and Documentation processes and tools adding stability and reducing time to marketDeveloped ‘Request for Proposal Responses’, ‘Statements of Work’ and ‘Functional System Specifications’ templates improving the quality of submissions and reducing the amount of “rework” on software releases.

Milpitas, CA, US

Assumed control of a large, complex IT relocation project which successfully completed on time and within budget.Delivered high-quality business proposals utilizing a diverse team of experts based in remote locations,

Milpitas, CA, US

🔷 Project Managed the migration of hundreds of users from UNIX workstationsto Windows with a minimum of disruption to their normal work processes🔷 Researched and designed a completely new centralized Storage environment🔷 Administration of Cisco switches with careful regard to matters ofperformance and security🔷 Administration of all Web-Servers / Proxies.

Milpitas, CA, US

• Pre-sales engineering and solution design for:
• Datawarehouse.
• Storage Area Networking
• Visual Workstations
• Mail & Messenging

JP

• Conducted workshops and customer presentations on NT based middleware
• Conducted training in Groupware products to customers in Fiji, Australia, NZ
• Took over a country-wide Local Government sales campaign to sell and installsoftware, and train users

🔷 Increased application functionality by designing and coding both a Fixed Assets Module and an Account Receivable/Payable reports in SQL.🔷 Rewrote standard reporting templates increasing performance by 50%🔷 Performed multiple onsite installations into production environments without

Bachelor Of Science (Honors), Natural Sciences

Education record