Consultant with over thirty years experience in death care profession.

Provide recommendations and prioritization to leadership and establish/maintain relationships gaining insight from internal and external resources. Work with Funeral Directors/Arrangers to ensure efficient delivery of services, provide mentorship, and provide continuous improvement of processes and execution of transformation initiatives including pricing inquiries, arrangements, arrangement follow-up and utilization of POS system. Projects included implementing Celebrant program, rolling out… Show more Provide recommendations and prioritization to leadership and establish/maintain relationships gaining insight from internal and external resources. Work with Funeral Directors/Arrangers to ensure efficient delivery of services, provide mentorship, and provide continuous improvement of processes and execution of transformation initiatives including pricing inquiries, arrangements, arrangement follow-up and utilization of POS system. Projects included implementing Celebrant program, rolling out and leading discussions on Trust program for imminent families, revisiting, analyzing, and rewriting funeral director training modules, and helping in creating and training the Capture the Call program for optimizing communication when client-families call in to the funeral homes. Show less

• Market Leader of nine funeral homes in Idaho and Eastern Oregon. Responsible for all operational and marketing, decisions to enhance volume and sales average. First full year achieved positive Revenue ($7 million with 10% increase over prior year and $500k over budget) and EBITDA goals ($300k over budget and $500k over prior year) as well bringing locations together into cohesive complementary group by sharing resources and employees while mentoring new Leaders. Also selected to be a guest… Show more • Market Leader of nine funeral homes in Idaho and Eastern Oregon. Responsible for all operational and marketing, decisions to enhance volume and sales average. First full year achieved positive Revenue ($7 million with 10% increase over prior year and $500k over budget) and EBITDA goals ($300k over budget and $500k over prior year) as well bringing locations together into cohesive complementary group by sharing resources and employees while mentoring new Leaders. Also selected to be a guest speaker on CANA webinar regarding embracing opportunities with cremation families during Covid surge.• Interim Market Leader of WA State. In eight weeks established stability between locations, hired six new employees to bolster work force without losing any other employees, ordered and delivered critical prep area equipment, while encouraging and fostering cooperation between locations for more cohesive environment and mentoring new Leaders. Facilitated change in WA market by enhancing employee engagement and retention in WA job market during a time of development/challenge. Identified leaders, retained key staff, and solidified teams through setting communication expectations and collaboration across the market. Successful with staffing analysis (creating positions/hiring key players) and prioritized environmental necessities for WA market Show less

General Manager of two mortuaries in Oakland area. Responsible for all operational, marketing, and financial decisions to enhance service to families and increased bottom line growth. Exceeded Company goals four consecutive years.

Led all phases of customer service, daily operations, marketing, and accounting procedures of popular sports nutrition franchise. Grew newly established business into successful enterprise exceeding budget and excelling in customer growth and retention.