Kenneth (Ken) Baylor, Mba, Cam Email & Phone Number

West Palm Beach, FL, US

West Palm Beach, Florida, United States

• Lead aircraft dispatcher responsible for a five-aircraft Part 91 flight department serving a Fortune 200 energy corporation in domestic and international fixed and rotor-wing operations averaging 1,700 hours annually.
• Manages the aircraft dispatch department and is integral in the development and implementation of new strategic planning and training initiatives for the staff and aircraft fleet.
• Performs tactical flight planning designed to ensure the most efficient profile for each mission while ensuring the highest level of customer service.
• Solves problems within a dynamic and rapidly growing organization to meet increasing business demands.
• Coordinates disaster relief missions with first responders throughout the United States, working with state and federal governments, recovery assets, and drone teams.
• Reduced charter utilization by 200 hours per year resulting in a $1.6MM annual savings.

West Palm Beach, Florida, United States

West Palm Beach, Florida, United States

West Palm Beach, Florida, United States

Stratford, Connecticut, United States

• Contributed to the dispatch team overseeing the coordination of 200+ flight legs daily for a Part 91/91K/135 with 150+ aircraft in dynamic global operations.
• Managed, implemented, and reviewed each mission to ensure aircraft performance alignment.
• Collaborated with flight crew members in a safety-focused environment while ensuring customer satisfaction.
• Assisted in the development of protocols, procedures, and training materials in an ever-evolving organization.

White Plains, New York, United States

• Performed duties as a Part 91 flight operations specialist for a global technology and innovation corporation operating fixed- and rotor-wing aircraft with high domestic and international operating tempo.
• Ensured regular collaboration and interaction with C-suite leadership and support staff, promptly fulfilling requests.
• Employed tactical flight planning designed to ensure the most efficient profile for each mission.
• Embraced working in a team environment ensuring goal alignment and strategy.
• Completed daily and monthly SEC/IRS reporting.
• Led the team through a complete system and process overhaul to maintain pilot currency records within internal recordkeeping systems and FOS reporting; achieved a 100% acceptance rate during 10-year external audit.

Danbury, Connecticut, United States

• Led the dispatch function for a Part 91/91K/135 consultancy focused on providing expert asset selection services.
• Maintained unwavering safety standards for each mission and provided exceptional 24/7 tailored customer service.
• Advised fractional and charter aircraft clients on mission-specific aircraft selections.
• Planned each flight from beginning to end including flight analysis, quoting, ground transportation, designing catering menus, special requests, etc.
• Focused on long-term relationship building and designed specific programs for each client to recognize significant cost savings ensuring customer satisfaction and loyalty.

Greenwich, Connecticut, United States

• Selectively chosen to participate in a 15-month cross-training initiative to obtain comprehensive, working knowledge in all areas of Part 91K/135 flight operations and management.
• Significantly reduced operational costs while improving short/long-term flight schedule efficiency and customer satisfaction.
• Improved quality of pilot assessment and selection process by designing and implementing written test material.
• Set new standards for communication between base and flight operations.
• In-flight communication with flight crews during mission-critical events.
• Frequent interaction with high-profile individuals and numerous Fortune 500 corporations.

Certification, Strategic Management Executive Programme

Master Of Business Administration - Mba, Specialization In Leadership

Graduated with Distinction.

Bachelor Of Science - Bs, Major In Communication, Minor In Aviation Safety Science - Transportation