Ken Bosse Email & Phone Number

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina Metropolitan Area

United States

Farmington, Ct

Provide IT Help Desk Support for Windows-based (Win 10) desktops, laptops and peripherals for on-site and off-site employees. Respond to help desk requests in a timely fashion, tracking work through the ticketing system. Deploy new software and perform upgrades. Troubleshoot hardware and configuration issues. Identify and help resolve system technical issues. Duties included server support and the implementation of AWS. AWS Experience: – 50-60% of time is now devoted to AWS operations at Farmington. Migrated on premise VMware VDI to Amazon Workspaces (DaaS - Desktop As A Service). Use Amazon AppStream 2.0 (SaaS - Software as a Service) to deliver applications to classrooms and teachers to extend the use of special software outside computer labs and into classrooms using Chromebooks Monitor resources using Cloudwatch and CloudtrailDesigned and maintain a production and development VPCs including subnets, Security Groups, NACLs, Route Tables and other networking resources. Deployment and management of EC2 servers. Windows and Linux Use of AWS Cost Explorer and Budgets to ensure the environment is used in a cost effective manner. Govern AWS usage using IAM with a least privilege mindset.Use Amazon S3 to store district OS images along with lifescycle polices for retentionKnowledge of many other AWS services and use cases. In collaboration with supervisor, prepared and delivered a presentation on the “Use of AWS in the K-12 Educational Environment.” Presentation was made at the Connecticut Education Network, the internet service provider for the State of Connecticut.

Danbury, Ct

Provided first and second level technical support for external clients, including professional offices (physicians, attorneys) and small businesses (publishers, auto dealerships, manufacturers). Performed remote troubleshooting of software and hardware issues. Made field calls to client sites. Analyzed and configured network infrastructure. Setup and deployed new PC setups. Created and managed user accounts using Active Directory. Provided mobile device support for Android, iOS, Windows Mobile and Blackberry.

Provided desktop and phone support for internal and external user community for a biopharmaceutical company dedicated to advancing a broad portfolio of targeted therapeutics for oncology. One of three IT support professionals which handled a diverse, high volume workload. Managed voicemail, email and ticketing queues. Supported multiple mobile devices using Android, iOS and Blackberry operating systems. Maintained mobile device management software including Blackberry Enterprise Server, Good for Enterprise and iPhone configuration utility. Managed company backups using Backup Exec 2010. Handled interfaces with sophisticated DNA equipment. Worked in SAP. Gained knowledge of Bioinformatics. Managed the on-boarding and off-boarding of employees, from account creation to computer builds. Trained new users on IT policy and systems.

Danbury, Ct

Provided 1st level support to end users over the phone and through email, supporting the employees of a globally respected pharmaceutical manufacturer. User community included sales professionals, scientists, accountants and high level professionals from across the enterprise. Supported over 600 applications. Troubleshot wireless connectivity and VPN connection issues. Trained new staff on IT policies and procedures. Set up and configured workstations for a companywide rollout of Windows.Project began as a short-term rollout for traveling sales professionals of a Microsoft instant messaging collaboration solutions. Shifted into serving as a regional help desk for office staff and executives across all US manufacturing plants, serving a total user community of thousands.