Ken Chaney Email & Phone Number

Melbourne, Australia

Contracted Consultant / Senior Business Analyst for Telstra Communications IT department delivery of a new NBN (National Broadband Network) voice / data & content services over a fiber optic / IP network. Responsibilities included working with Network Engineering and Solution Architecture on solution definition, identification of products and services, identification and documentation of business requirements, functional requirements for alarming, reporting, billing, provisioning, and CSA (Customer Service Assurance) supporting new Ericsson IMS (HVS, Hosted Voice Services, IPPots and SIP Trunking). Directly engaged development activities with various solution delivery centers and consulted on solution testing.

Supervisor over Quality Control Group for Process Control data integrity group. Responsibilities include: Managing 18 direct reports including 17 analysts and one Supervisor I. Group conducts regular department & work group checks to maintain and comply with industry standards for data integrity. Process management, procedure enhancement and standardization, report design and generation to monitor and analyze department performance expectations

Responsible to work with network engineering to identify and define business and provisioning processes for the delivery of Mobile services and document into functional requirements and Use Cases for project development and delivery. Solution designer for both upstream work order and downstream provisioning interface specifications. Reviewed pre deployment test cases and resolved any issues. Project subject matter expert for mobile services deleivery.Change Control analyst.

Collaborate with EDS Global Provisioning department; interface between customer and project team to define and develop project requirements for OSS implementations. Establish requirements to support implementation of migrating EDS Global Provisioning department from old legacy order entry system to new state-of-the-art OSS order entry system. Gather requirements for network discovery of network elements and to pre-populate into new inventory system.

• Provide technical sales support for various targeted accounts for all of MetaSolv.Back office products and services, including Service Activation, Inventory Management, Order Management, Billing Mediation application & Network Discovery & Reconciliation software. • Work with account teams to identify customer opportunity and to find correct OSS provisioning solution using MetaSolv OSS back office products.

• Provide technical sales support for various targeted accounts for all of Nortel’s e-business products and services, including Service Activation, Inventory Management, Order Management, Service Accounting mediation application and DSL Loop Diagnostics. • Document solution release requirements models in a manner appropriate for solution development phases• Ensure quality standards are met and may be involved in preparation of test specifications and design specifications• Provide high-level user assistance/documentation• Provide post project implementation training to back office personnel on proper use of applications, and provisioning methods & procedures.

PSO Consultant/Business Analyst and Trainer(1998-2001) Delivered consulting and business analysis services to assigned clientele. Interacted extensively with clients to define specific business requirements. Identified, defined, and wrote product Class B/C code for auto-activation of landline and data services. Served as Team Leader during solution definition process. Documented solution release requirements models for solution development stages. Prepared test and design specificationsDeveloped for internal company use, a "Principles of Telecommunications" course that provided PSO personel in the field a better understanding of the telecommunications industry, history, landline and data services technologies,(Transmission, packet, PCM & TDM), networks designs, order process flow, & inventory & other related topics seen while on customer projects.

• Assisted in establishing a National Network Operations Center (NNOC) for a new PCS (CDMA) Cellular provider in Westlake Texas by setting up standardized monitoring and dispatch policies and practices• Worked directly with equipment provider (Motorola) on various CDMA system/network issues related to capacity, reliability, maintenance, growth, procedures, training etc.• PrimeCo’s single point of contact between markets and the equipment provider (Motorola) for CBSC and EMX2500/5000 equipment issues.

• Monitor and maintain GTE Internal Data Communications Network.• Monitor and maintain GTE customer digital networks.• Utilize my transmission background to locate, isolate, and coordinate repairs on various TDM DSO, DS1 and DS3 facilities.• Employ my switching background to analyze and identify system-related problems and correlate with on-line support personnel.• Participated in ISO9000 certification of NNOC.

Telecommunications

Certification Of Completion, Information Technology Project Management

Education record