Ken Chaney Email & Phone Number

Melbourne, Australia

Contracted Consultant / Senior Business Analyst for Telstra Communications IT department delivery of a new NBN (National Broadband Network) voice / data & content services over a fiber optic / IP network. Responsibilities included working with Network Engineering and Solution Architecture on solution definition, identification of products and services.

Supervisor over Quality Control Group for Process Control data integrity group. Responsibilities include: Managing 18 direct reports including 17 analysts and one Supervisor I. Group conducts regular department & work group checks to maintain and comply with industry standards for data integrity. Process management, procedure enhancement and.

Responsible to work with network engineering to identify and define business and provisioning processes for the delivery of Mobile services and document into functional requirements and Use Cases for project development and delivery. Solution designer for both upstream work order and downstream provisioning interface specifications. Reviewed pre deployment.

Collaborate with EDS Global Provisioning department; interface between customer and project team to define and develop project requirements for OSS implementations. Establish requirements to support implementation of migrating EDS Global Provisioning department from old legacy order entry system to new state-of-the-art OSS order entry system. Gather.

• Provide technical sales support for various targeted accounts for all of MetaSolv.Back office products and services, including Service Activation, Inventory Management, Order Management, Billing Mediation application & Network Discovery & Reconciliation software. • Work with account teams to identify customer opportunity and to find correct OSS.

• Provide technical sales support for various targeted accounts for all of Nortel’s e-business products and services, including Service Activation, Inventory Management, Order Management, Service Accounting mediation application and DSL Loop Diagnostics. • Document solution release requirements models in a manner appropriate for solution development.

PSO Consultant/Business Analyst and Trainer(1998-2001) Delivered consulting and business analysis services to assigned clientele. Interacted extensively with clients to define specific business requirements. Identified, defined, and wrote product Class B/C code for auto-activation of landline and data services. Served as Team Leader during solution.

• Assisted in establishing a National Network Operations Center (NNOC) for a new PCS (CDMA) Cellular provider in Westlake Texas by setting up standardized monitoring and dispatch policies and practices
• Worked directly with equipment provider (Motorola) on various CDMA system/network issues related to capacity, reliability, maintenance, growth, procedures, training etc.
• PrimeCo’s single point of contact between markets and the equipment provider (Motorola) for CBSC and EMX2500/5000 equipment issues.

• Monitor and maintain GTE Internal Data Communications Network.• Monitor and maintain GTE customer digital networks.• Utilize my transmission background to locate, isolate, and coordinate repairs on various TDM DSO, DS1 and DS3 facilities.• Employ my switching background to analyze and identify system-related problems and correlate with on-line support.

Telecommunications

Certification Of Completion, Information Technology Project Management

Education record