• Oversee the IT Coordinator and Service Desk to ensure client needs are met effectively.• Ensure projects are completed in accordance with the defined scope of work.• Mentor and guide the IT service team, fostering a collaborative and high-performance culture.• Maintain regular communication with clients to gather feedback and address concerns promptly.• Identify opportunities for service improvement and implement best practices to enhance efficiency and effectiveness.

Provide IT Support and solutions for customer's desk side devices, networks, camera systems, cell phones, company IP phones.Assist with prioritizing issues and assisting with scheduling if necessary.Monitor alerts regarding possible virus infections , backup solutions and assist with preventative measures.

• Oversaw third party Service Desk Tier I Support-Ensure processes, calls/incidents are addressed within set parameters.• Support/Manage Tier II onsite support and remote support to 1,500 employees• Work with vendors to ensure guidelines are met with performance and cost.• Ensure all processes and changes are documented and follow the same criteria. • Set yearly goals that align with all IT departments as well as the different businesses.

• C-Level Support of Corporate Office• Provide onsite and remote user support for desktops, laptops, network printers, local printers, label printers and work provided software• Assist End User with professional support regarding all issues• Manage VM Ware Ticket system software and provide documentation on all work related issues • Monitor all tickets and prioritize issues that are crucial to Operations of the business• Upgrade user workstations as needed to appropriate software applications and transfer all data to new systems• Support End User on all hardware/Software related issues and troubleshoot accordingly• Complete all Tasks/Projects that are assigned within VM Ware Software by IT Department

• Maintained company network in partnership with outside IT service provider • Set up Email accounts, groups, & profiles on Exchange Server (Microsoft Exchange 2003)• Maintained and monitored back-up programs and file restore (Symantec)