Ken Fleming Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tennessee, United States

Performing high level Cardiac Imaging, Stress lab testing including treadmills and chemical stress testing, Bone scans, Hida scans, Gastric Emptying scans, and Renal scans. Perform duties related to PACs.

Knoxville, Tennessee Area

•Develop, modify, and implement compliance policies and procedures;•Administer compliance activities and supervise compliance staff;•Monitor compliance with the Code of Conduct;•Maintain compliance reporting systems;•Evaluate, investigate, and document reports of non-compliant activity;•Coordinate internal compliance investigations and routine audits;•Develop and review compliance education programs;•Serve as coordinator for external investigations and inquiries related to the Program;•Serve as Chairperson of the Corporate Compliance Committee;•Report compliance issues and activities on a regular basis to the Board of Directors.•Prepare formal and informal responses to governmental investigations, inquiries, and requests with guidance from the Patient Safety/Risk Management Officer and Senior Management as appropriate;•Promote compliance awareness throughout Revenue Recovery Corporation through signs, emails, posters, displays, handouts, and activities;•Record activities requiring CCO time and resources to document hours spent on compliance emails, phone calls, requested conflict of interest reviews, administrative responsibilities, and continuing education.•Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs.•Lead learning enhancement classes to improve staff knowledge•Routinely evaluate company training needs and adjust staff development and educational programs.•Develop and manage tracking and reporting progress on training progress.•Scheduled, developed and taught training classes at multiple corporate locations, including but not limited to Tennessee, Colorado, Mexico, Panama, and Nicaragua.Worked with corporate leadership to assess existing courses and develop programs to fill gaps.

East Tennessee Region

• Managed quality control, protocol design and physician relations. • Ensured and successfully achieved Nuclear Medicine and OSHA regulatory compliance. .

Knoxville, Tennessee

Due to performance excellence, promoted to positions of increasing scope and responsibility in this $700M healthcare system providing a professional, client-focused healthcare experience in a multi-modality department. • Directed staff of 35, including technicians, nursing staff, NM technologist, receptionist, scheduling and CNA. • Led process development teams via execution of lean techniques, evaluation and process analysis. • Mentored, guided and trained staff, conducted performance evaluations and adjusted processes as needed.• Conducted all hiring and dismissal activities as well as staff development for personal growth and career advancement. • Consistently captured 100% customer and physician satisfaction scores by creating an environment of employee engagement and ownership.• Successfully performed outside department marketing, product education and product support activities. • Meticulously developed, monitored and managed annual operating and capital budgets, including business plans, capital equipment purchases and replacement schedules.• Boosted capacity by 300% and established department as one of the South’s largest cardiac imaging centers by designing and executing significant workflow improvements.• Selected for and completed Catholic Health Partners (CHP) mentoring program, mentoring with VP of patient services. Led department that earned CHP 5-star award; highest department award within CHP.• Developed and nurtured enduring, cooperative relationships with clinicians and staff across all levels and throughout organization, from physicians to patient access and revenue cycle management. • Selected to participate in national product research with Lantheus Medical Imaging.

Knoxville, Tennessee

Established cardiac imaging facility from the ground up. Formulated and implemented a successful program that resulted in a new, physician owned and managed, cardiac imaging center. • Handled all aspects of day to day operational activities, including NRC license attainment; contract negotiation; protocol design; establishing safety regulations and training; department organization; billing procedures; physician relations and marketing; equipment purchasing; service agreements; staff training and continuing education; business strategy and development; facility management and capital budgeting. • Grew business and referrals by developing highly effective marketing plan that brought imaging center from $0 gross revenue to over $5M in annual revenue.• Consistently analyzed and adjusted processes to streamline operations and boost efficiency.• Achieved consistently high levels of both peer and customer satisfaction across entire tenure. • Managed nuclear medicine staff and assured consistent imaging quality. Handled payroll and scheduling management, staff training and development and market outreach. • As Radiation Safety Officer charged with obtaining Tennessee State Nuclear Materials License, maintaining all licensure requirements and regulatory compliance.

Knoxville, Tennessee

Performed wide variety of nuclear imaging services including imaging review, processing and workflow management. Maintained consistent level of service excellence both in workflow management and image processing and customer service.

Knoxville, Tennessee Area

Charged with evaluating new equipment, developing equipment replacement, and creating new equipment purchasing plan. • Developed computer protocol design for imaging acquisition and processing. • Performed daily digital image manipulation; monitored and performed quality control measures. • Consistently achieved and maintained highest levels of customer and professional satisfaction.

Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.)

Associate Of Science (A.S.), Nuclear Medical Technology/Technologist