Ken Gleason Email and Phone Number

Manager of the End User Services Engineering and M365 Collaboration team. Responsible for a team of System Engineers and offshore contractors. I lead, mentor and develop individuals and have built a strong, successful, innovative thinking team. I’ve established a cohesiveness that combines all our strengths to collectively drive strategic directions and meet corporate goals. Together we support all aspects of End User Computing technologies and Collaboration services leveraging Microsoft M365 suite to enable employee engagement.

Sr. Enterprise Architect, End User Computing is a key role in the Enterprise Architecture (EA) practice in MHealth Fairview’s (MHF) IT department. As a member of the EA team, contributed to the development of an architected IT function for digital competency, with a focus on digital workspace solutions that enable on-site, mobile, and remote workforce. The role contributes to and applies MHF’s EA practices to precisely create architecture designs and roadmaps. Provided architectural guidance, technological vision, and solution development. Specifically, developed target architecture and plans for the digital workspace solutions consisting of end user compute, physical/virtual application delivery and access, cohesive use of collaboration and communication tools with full technical responsibility for all aspects of systems specification and design, ensuring compatibility with enterprise and other infrastructure solution architectures. Collaborated with other architects in the EA practice to develop a single, cohesive architecture and management plan for the IT enterprise, develops living architecture and repository for reference and use across MHF, and contributed to mature the EA practice.

Manager of the Client & Mobile Engineering/End User Computing team. Responsible for a team of System Engineers and a team of off shore contractors. I lead, mentor and develop individuals and have built a strong, successful, innovative thinking team. I’ve established a cohesiveness that combines all our strengths to collectively drive strategic directions and meet corporate goals. Together we support all aspects of End User Computing including defining end-user products, technologies, standards, setting strategic direction and establishing client management processes. I own, support and maintain multiple end point management infrastructures which includes Radia Client Automation, Microsoft SCCM, VMWare AirWatch, SOTI MobiControl, Citrix Virtual Apps and Desktops (XenApp/XenDesktop) and VMWare Horizons virtual desktop platform.Establish security standards for all client platforms following defined PCI guidelines. Present evidence of compliance through automation scripts for annual PCI audits.Sponsor and perform project management activities on multiple enterprise Windows operating system migrations. Completed these through thorough data analyses via SQL queries where resultant reports were presented to Senior Leadership and leveraged throughout the projects to track and report status. These were deemed critical components to successfully plan, schedule and execute the deployment plans.Provide governance for the off-shore team that provides Software Packaging, Software Release Management, Security Vulnerability Management and Third Level support services. Established processes and knowledge transfer for these services which lead to the successful transition. The team continues to meet goals, service levels and KPI’s.Establish business relationships and vendor relationships to ensure we are providing the correct services and technologies for Delta.

Manager of the IT, Client Products team responsible for management of all end-user computing technologies, including leading evaluation and adoption of new technologies, defining strategic direction and driving change. Responsible for management of primary vendors including ownership and management of the enterprise licensing agreement with Microsoft. Conducted numerous RFPs for hardware and software products. Led team through a highly successful corporate merger with Delta Air Lines. During this time, IT functions and processes where reviewed. Promoted the value of my tools and process which was adopted for the end-state merged airline.

Technology Lead. Focused on Windows operating systems management and integration. Responsible for defining strategic direction and leading technology adoption.

Technology Lead for the new IT group focused on workstation operations. Defined operational processes including management tools and practices while integrating with Active Directory.

Primary support lead for the Technical Operations (aircraft maintenance) department. Defined computing solutions which incorporated new technologies and accommodated a unionized workforce. My solutions where adopted by the corporate IT department which led to the creation of a new team dedicated to management and support of Windows operating systems. Merged with IT as the founding member of this new team.

IT support specialist for the company’s largest customer. Supported all IT technologies including networking, router configuration management, infrastructure management, mainframe access and user support.