VIRTUAL DELIVERY AND DESIGNCertified online line facilitator with the Learning and Performance Institute achieving 93% KPI• Delivered and moderated for HSBC collections and recoveries and anti-bribery sessions ensuring learner receive best experience through Zoom• Delivered Mental Health first aid courses using a variety of virtual platforms and with 100% certification rate of delegates and average 9.75/10 engagement scores• Competent in using a variety of virtual platforms including WebEx, Teams, Goto, Enabley and high competence in Zoom• Designed and delivered online learning for improving CV writing skills, interview techniques, personal brand and presentation for large corporate clients where colleagues are at risk of redundancies• Designed and delivered TTT sessions to increase knowledge and skills of using virtual platforms, specifically Zoom and Webex• Moderated for Mizhuo Bank in Japan managing multiple learners (up to 40) creating breakout rooms, managing chat, polls and technical queries from the learners.• Designed Delivered leadership and management sessions for KPMG connected to the Civil Service Learning contract through MS Teams achieving consistent 8.9 /10 average feedback scoresFACE TO FACE DELIVERY AND DESIGN• Consistently achieving 8.5/10 or higher feedback scores as per requirement of KPMG Civil Service Learning.• Consistent high quality feedback delivering Mental Health for Managers in the automotive industry in connection with a mental health charity.• Maintaining development of front and middle mangers in leadership skills and behaviours ensuring increase of performance for colleagues through coaching and feedback workshops.• Providing career coaching for those at risk of redundancy improving CV and Interview skills leading to new employment or self employed start up.• Improving skills of managers to support colleague mental health and wellbeing in the workplace and having better conversations

• Working as regional consultant in the North East, North West and Midlands working with SBM’s and BM’s to enhance the capability of their teams• Consulting with Regional Managers to understand development requirements• Design and deliver retirement workshops for review advisors in branch• Coach internal and external clients up to senior managers in the business• Facilitate Leadership Essentials programme to new and developing leaders.• Facilitate leadership programs with external accreditation aligning to TC&Q scheme to Branch Managers and Senior Branch Managers ensuring capability is at a high standard• Ensuring Values and Behaviours framework is culturally embedded• Delivering sales related training to front line customer advisors, review advisors and branch managers• Managing my own diary visiting branches in my regions carrying out development observations for pre briefing meetings, feedback and coaching.• Ongoing consulting conversations and embedding of previous learning.

• Support a network of 8000 people across multiple sites in operations and provide L&D support where required including telephony teams, support functions and branch network• Design and lead development sessions for agents, team leaders and senior managers• Design and deliver technical training for new systems in the bank specifically for mortgage collections and recoveries and mortgage servicing teams• Liaising with key stakeholders and hold training review meetings to run soft skills development sessions such as telephony skills, coaching excellence, powerful presentations and DC&G (Disciplinary, Capability and Grievance)• Quality scoring telephony agents in Mumbai and Chennai to meet business standards• Facilitate leadership excellence foundation to Team Leaders, Operations Managers and Heads of Operations. Six modules over 6 months including Leading Self, Engage, Motivate and Inspire, Grow People and Performance, Drive Service Excellence, Drive Operational Excellence and Drive Commercial Success• Facilitated technical training for PPI during 2011-2012• Design and facilitate skills training courses for Subject Matter Experts in the mortgage functions including servicing, collections and recoveries and originations.• Working with stakeholders to create and deliver a blended induction process for new starters• Coaching colleagues supporting their development• Use and implement a range of learning models and theories• Working with recruitment bringing new staff into the bank and leading their welcome days.• Worked on Apprenticeship scheme brining in 1000 apprentices across the bank• Travel to various Barclays sites delivering training events• Using up to date technology (smart boards and iPad’s) to embed learning• Lead technical training for 1000 new people across 3 sites - PPI

Development Training Deliverer Running development sessions for colleaguesRunning development sessions for team leadersDeveloping training material for new and existing systems Training current and new staff on Barclays systemsLiaising with stakeholders for business needs

Taking inbound and making out bound callsNegotiating payments for arrearsCommunicating with solicitors, debt management agencies, brokers, etc Keeping up to date with all complianceMeeting deadlinesDealing with complaintsWorking closely with my team to ensure the best results are achieved

Advising clients on the best deals on the marketCommunicating with mortgage lendersManaging my own diary Negotiating figuresMeeting deadlinesSelling all forms of insurance including life protection and critical illness protection

Worked as a professional singer / entertainer throughout the country in various venue's such as clubs, holiday parks and restaurants.