As a community engagement leader and CRM specialist, I have dedicated over 30 years of my career to building and maintaining strong relationships with customers and partners across diverse industries and sectors. I am passionate about delivering value, satisfaction, and growth for the organizations I work with, using my skills and expertise in strategic planning, operational excellence, and cloud-based CRM solutions.Most recently, I was the Vice President of Community Engagement at BlackBeltHelp, where I led the client relationship management team for all North American customers and partners. I conducted executive account reviews, on-site visits, and sales strategies, and coordinated with senior management of various departments to drive success and customer satisfaction. I also negotiated and secured a large contract with a major university, resulting in a 50% increase in annual revenue. Previously, I was the Director of IT Professional Services at Northern Virginia Community College, where I oversaw the technical help desk, campus IT support, enterprise application training, and video services. I implemented a new Salesforce.com system, improved the service level agreements, and reduced the operational costs by 25%. I have extensive experience in business process change, contract negotiation, budget management, and Salesforce.com administration and development.