Directs the end-to-end IT delivery services across the Aerospace, Defense, Media, Entertainment, Telecommunications, and Technology Sectors for DXC Technology. Executes industry based solutions transforming CMO to FMO with custom systems and off-the-shelf products, including client relationships and team leadership, and expense control. Scope includes 75+ client accounts, 7,000 global resources including vendors, and a $1.7B budget with targets on productivity and growth.

North, Central and South America Service Desk Lead. Led a team of over 2,500 customer service agents servicing over 200 clients around the globe covering many industries. Drove 3 large site consolidations while keeping service desk online 24 hours a day so calls wouldn't be lost. Desk closures saved company millions of dollars.

* Managed Americas ITAR organization across Defense and Aerospace clients.* Led team of 2,500 plus technical professionals across multiple areas. Customer service, platform services, security, major incident management, storage, BUR.* Responsible for annual cost budget of 145M.

* Directs all operational aspects for Platform of project & service delivery across the Americas region* Responsible for development, adoption & adherence of operational processes across the Americas region* Responsible for ensuring management of Platform leveraged service costs across the Americas region* Responsible for the assurance, integration and acceptance of all Platform solutions, strategies and services for both new business/projects and existing services across the Americas region

* Pioneered mainframe/midrange services for United Technologies Corporation comprising widespread coverage of North America, Europe, Asia and Australia. * Provided collaborative and strategic leadership of 250 direct and indirect reports. * Directed project that spanned over 5,000 servers and yielded $110M in revenue. * Was asked to provide leadership as the acting Service Delivery Manager for EMEA UTC while interim management was fulfilled. During same span I maintained my current responsibilities

* Optimized midrange budget across North America based clients. * Directed 20 managers and $97M in revenue to ensure effective cost control methods* Leveraged audit analysis and financial expertise to achieve all fiscal targets

* Effectively led and developed five high-performing managers who supervised a total of 100 administrators during contract inception.* Spearheaded tactical planning, organization and tracking of leveraged system administrators around UTC while adhering to strict cost reduction requirements. * Ensured quality controls to elevate service levels, operational efficiencies, and budget optimization. * Led high-impact monthly budget presentations with GIS President and Senior GPES Management.* Launched critical, creative cost savings initiatives which resulted in significant organizational stimulation following financial downturn.

* Distinguished as MF/MR Lead at one of UTC’s business units, Hamilton Sundstrand.* Provided strategic oversight of all transition and transformation services during year one of UTC’s outsourcing to CSC; collaborated with internal and external teams to drive service delivery* Was appointed to interim SDM during search and acquisition of replacement.