Ken Jackson Email & Phone Number

Moree

Sydney Cbd Nsw

Multi-million dollar property management company providing active lifestyle communities for over 50’s from over 50 communities in stunning locations along the East coast of Australia.Property Management solution to support 56 locationsProject Management - budget management, risk management and reportingo Relocation of company premiseso Review options for Enterprise ERP systemManage outsourced IT services contractManagement of Desktop SupportArticulate a quality vision and build relationships with various stakeholders and senior management

Sydney Olympic Park

Responsible for the delivery and support of IT Services both nationally and for New Zealand, supporting 1000 staff over 20 sites. I had responsibility for budget prepartion and management, staff management/development and delivery of desktop, server and network services. Support provided to all sites utilising a team of 9 IT professionals, together we delivered the IT strategy along with the required design and configuration for IT systems, projects and services.

• Manage IT services; Network and Server management, Helpdesk and Desktop management, Project Management, Procurement and Asset management• Leadership & Management :o Manage and lead a group of IT professionalso Provide technological, operational and strategic leadership and supporto Define and set objectives empowering & supporting staff to achieve• Project Management :o Project manage faculty specific initiatives, establishing the needs and engaging suppliers (Implement new student management system, Creation of 6 student computer labs, new open study area including wireless networking and audio visual integration)o Implementation of complete disaster recovery solution and online data copy• Strategic Perspective:o Develop IT strategies to meet faculty planso Challenge current methods to create an increase in effectiveness• Change Management:o Implement change management process to ensure IT unit effectiveness and service availabilityo Ensure risk management techniques identify and address risks• Service Delivery:

Sydney, Australia

Management of 38 support staff delivering services (servers, desktop, network and database management) to 5,000 users nationally. Project managed migration to outsource contract with EDS for data centre support. Integration of business acquisitions to Mayne Group IT management.* IT provision and support for 38 national private hospitals* Management of 38 support staff delivering IT services (data centres, servers, desktop, network and database management) to 5,000 users nationally* Integration of new business acquisitions, including pathology and radiology* Implement Cisco VOIP solution* Project managed outsource agreement with EDS, including negotiation, documentation, migration and change management* Managed migration for telephony and data services from Optus to Telstra, including contract and service delivery negotiation* SAP Financial deployment and management nationally