Best groupe of people i have ever worked with.

Ensure a consistently high level of service through troubleshooting escalated incidents and coordinating all day to day activities in the Data Management CenterKey responsibilities and accountabilities:•Gather data from multiple systems that keep track of the health of our many networked appliances as well as incoming calls, emails and internal escalations•Prioritize network health related issues based on our different Service Level Agreements •Troubleshoot, follow up and document all incidents according to established processes•Dispatch technicians on site to repair/replace appliances and devices as needed•Trend Analysis of major or repeated outages•Meeting all Service Level Objectives for both inbound phone queues, tickets and automated alerts through active communications with Network Analysts•Maintaining all site specific technical documentation•Experience with supporting/installing/configuring routers switches and access points.•Supervisory experience in a call center environment•Proficient spoken and written English and French•Punctual, meticulous and reliable•Proven ability to juggle multiple competing tasks