Ken Llacuna Email and Phone Number
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Certified Senior Field Service Engineer & Certified Xerox Analyst with over 27 years experience resolving technical issues, providing Remote support, assisting reps nationwide - second level support, configuring hardware, software and apps, Break Fix SME and also provide enduser training. Hold Certifications with multiple Manufacturers. Certs include a HP Project Management Certification.
Jtf Gov
View- Website:
- jtfgov.com
- Employees:
- 36
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Jtf GovFairfax, Va, Us
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Senior Systems EngineerJtf Gov Jan 2022 - PresentSpringfield, Virginia, Us● Tier-3+● Xerox Analyst Training plus Over 50 Certificates completed since joining JTF. Includes portions of A+ Related to Printers & Networking.● Other Recent Training HP Gen 2.0 plus Update (3/2023) & Project Management Certificates. Always continuing my education.● Full Service - Configure Hardware to Customers Specs, Enable Options & Apps, Delivery, Installation Onsite, add Equipment to Network, Configure Scan to and Train Enduser.. ● Certified by Manufacturers such as Canon, Xerox,Copystar/Kyocera, HP and others.● Break/Fix everything from PCs, laptops,scanners, desktop printers, wide format printers/scanners, multifunction devices/copiers and other office equipment JTF has to offer.● Remote Support: Drivers, Networking, Configurations: MFD, Scan to Email and Scan to Folder● Provide Second Level Support to Technicians Nationwide & Clients IT Personnel.
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TechMp Copiers, Inc. Dec 2020 - Jan 2022Manassas, Virginia, UsDocument SolutionsCopier & Printer Management & RepairOffice Equipment Sales -
Break Fix/Service AnalystComplete Document Solutions, Llc May 2019 - May 2020Fairfield, Nj, Us● Served as a Network Analyst for new installations. Networks/Connects hardware, configures software, firmware and drivers on all devices (i.e. printers, desktop, servers, etc...)● Provided Enduser training and provided complete support after completion of install. .● Also served as a Certified Technical Support Representative. Certified on Xerox and HP.● Latest model to be certified to maintain and support was the HP Laserjet & Pagewide A3 Series. -
Jsp Support/Tier 3 Printer Support/Certified Technical Support Representative (Pentagon)United Business Technologies Mar 2016 - Jan 2019Gaithersburg, Md, Us● Specialized in the troubleshooting, maintenance and repair of a core set of highlycomplex equipment offered by a wide variety of manufactures (i.e. Canon, Xerox, Lexmark, Konica/Minolta, Ricoh, HP, Dell, etc...)● Help Desk/Network Analyst and other IT support provided. ● Special Services: Pre-deployment and/or Pre-Installation. Assembled, installed and configured additional software and hardware based on customer specifications.● Deployment/Installation: Installed at location. Made any additional changes. Assured Connectivity.● Provided Enduser Training on hardware and software. ● Desktop Support: Hardware and Software. ● Served as an Escalation Specialist and Liaison to other Contracts that JSP worked with within complex and surrounding areas.● Assisted, Provided Training and Published Technical Bulletins to assist non-CertifiedTechnicians.● Assisted JSP Gold Team (Tier III) with issues they could not resolve.● Updated and Resolved Tickets using REMEDY.● Received, sorted and distributedparts, toner & other supplies. -
Technical Service RepresentativeOffix Lc Mar 2015 - Mar 2016Gainesville, Va, Us● Supported as far as Shenandoah, VA to Frederick, MD to Leonardtown, MD. Not just The DMV.● In addition to maintaining Canon/Oce branded office equipment, I provided Break/Fix support other brands OFFIX offered to their customers (i.e. Sharp, Konica, HP, Samsung, Kipp and other brands I hadn't seen before)● Canon Escalation Specialist● Resolved reoccurring issues others could not resolve. -
Technical Service RepresentativeUnited Business Technologies Sep 2007 - Jul 2014Gaithersburg, Md, Us● Specialized in the troubleshooting, maintenance and repair of a core set of highly complex officeproducts offered by CANON USA.● Performed a full range of maintenance and repair service procedures including diagnostics,installation, removal and retrofits.● When necessary, performs connected installations, sets up IP addresses, downloads printerdrivers and provides customer training on software and hardware.● Completed technical training on new equipment and software as assigned.● Manages Territory● Effectively executed all required territory management and call handling procedures.● Maintained and managed own parts inventory.● Assisted fellow technicians with their territory as needed.● Completed all required administrative tasks in an accurate and timely manner.Customer Service● Effectively handled the most difficult customer situations.● Interacted with external customers for the purpose of determining service needs.
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Master TechnicianIkon Office Solutions Jul 1997 - Sep 2007● Assisted New Field Service Manager *Provided Tools - Before Ticket Books were a norm, I created Ticket Books. Ticket Books assisted Technicians with keeping their inventories accurate. Technicians would also have a reference point in case I had questions about individual Service Calls. *Team Meetings - Presented, explained and discussed New Tech Pubs - Technical Publications. Discussed with the Service Team on common/ongoing issues and their fixes encountered by their fellow Technicians and other documentation to my assigned Service Team. *Provided 2nd level technical support to the Service Team. *Escalation Specialist - When a customer requested a Service Manager, I was sent to site. *Managed Technicians territory, inventories and customer relationships. *Worked closely with sales partners to maximize equipment leads and upgrade opportunities. *Provided Backup Support when a Technician was not available. -
Maintenance EngineerAafes May 1996 - Jul 1997● Maintained, cleaned and always assured Safety in the main facility and its surroundings.● Before joining the Maintenance group, I had held a Seasonal Sales position. So as needed I filled in Sales, Customer Service, Warehouse and wherever else the General Manager needed me. ● Held every position except Security and being the GM.● Project Management - Setup for and assisted in coordinating special events.● Supervised in house Inventories and RGIS Inventories.
Ken Llacuna Skills
Ken Llacuna Education Details
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Partner UniversityProfessional Services Analyst Office/Workspace Solutions Specialization -
Hp UniversityGemstone 2.0
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Google CourseraIt Support Professional Certificate
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Canon UsaHardware
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Northern Virginia Community CollegeComputer Programming
Frequently Asked Questions about Ken Llacuna
What company does Ken Llacuna work for?
Ken Llacuna works for Jtf Gov
What is Ken Llacuna's role at the current company?
Ken Llacuna's current role is Senior Systems Engineer -Certified Analyst/Break Fix SME.
What is Ken Llacuna's email address?
Ken Llacuna's email address is kl****@****bti.com
What is Ken Llacuna's direct phone number?
Ken Llacuna's direct phone number is +120277*****
What schools did Ken Llacuna attend?
Ken Llacuna attended Partner University, Hp University, Google Coursera, Canon Usa, Northern Virginia Community College.
What skills is Ken Llacuna known for?
Ken Llacuna has skills like Troubleshooting, Hardware, Printers, Scanners, Computer Hardware, Networking, Technical Support, Software Installation, Customer Service, Laptops, Antivirus, Dhcp.
Who are Ken Llacuna's colleagues?
Ken Llacuna's colleagues are Tesabih Omer, Emily Cross, Teresa Cruz, Alexander Young, David Yoon, David Watkins, Benjamin Rosse.
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