Ken Maynard Email & Phone Number

• Manage communication between customer and NICE technical resources• Ensure timely resolution in solving service requests• Collect and interpret log files, recommend service packs and hot fix's. Stage and load if needed• Provide exceptional customer service to customers• Cover 24/7 after hours support• Maintain up to date notes and documentation on each trouble ticket• Support Nice Engage 6.x, NIM 4.x, Nice Perform 3.x, Nice 8.x• NICE NCIE Certified• NICE NCSE Certified • NICE MDC Certified

• Dedicated to NICE Systems' major and strategic Fortune 500 accounts that bring in over $70 billion in annual revenue for all NICE recording, storage, and analytic products• Manage the customer (internal/external) relationship and expectations• Partner with Sales team to forecast and help manage future needs of the customer• Manage communication between customer and NICE technical resources• Ensure timely resolution in solving service requests• Collect and interpret log files, recommend service packs and hot fix's. Stage and load if needed• In addition to my dedicated accounts, provide exceptional customer service to all Major account customers• Cover 24/7 after hours support• Support Professional Service Engineers the at work on-site with Major accounts• Update the NICE Knowledgebase as software bugs are found• Maintain up to date notes and documentation on each trouble ticket• Support Nice Engage 6.x, NIM 4.x, Nice Perform 3.x, Nice 8.x

Salt Lake City Utah

I provided Desktop support, created OS images for deployment on workstations, assisted in setting up ZENworks packages for installing applications.

Greater Salt Lake City Area

I provided desktop support, created OS images for deployment on workstation, maintain small network, administrate MS exchange server.

Greater Salt Lake City Area

- Trouble shooting problems for custom built Desktop computers, assembled custom computers. - I setup small to medium business networks.