Ken Mitchell Email & Phone Number

Kingsville, Ontario, Canada

Kingsville, Ontario, Canada

• Coordinate the service desk team members in their daily duties• Evaluate and assess service delivery performance metrics• Create a processes and procedures to be adhered to by team members in order to maintain good routine

• Provide local support to Kingsville executives, office staff, greenhouse staff, and production floor• Support Windows XP, 7, 8.1, 10, Server 2008R2• Support OS X 10.9, 10.10, and 10.11• Support Office applications from 2007, 2010, 2013• Printer maintenance and support – Barcode (Zebra and Toshiba), Multi-Function, Desktop, and Cheque.• Manage Active Directory• Administer Mitel phone system• Install and administer Mobile Device Management on Apple and Android devices• Support Apple and Android devices. • Image machines using Microsoft Deployment Toolkit.• Install and support IPSec and SSL VPN clients• Maintain inventory and order new stock when needed.

- Deliver remote technical support for over 300 clients, including a worldwide pizza chain,retirement homes and pharmacies- Provide first line support for POS systems, Elo touch screens, desktop computers, labeland receipt printers, as well as Microsoft Office 2007, 2010 and 365 applications- Utilize MSTSC RDP, Cisco AnyConnect VPN client and Teamviewer client to provideremote support- Administer Trend Micro's Worry-Free Business Security, and ESET Antivirus clients oncomputers and servers, removing viruses and ensuring systems are patched and updated

- Deliver remote technical support for over 300 clients, including a worldwide pizza chain,retirement homes and pharmacies- Provide first line support for POS systems, Elo touch screens, desktop computers, labeland receipt printers, as well as Microsoft Office 2007, 2010 and 365 applications- Utilize MSTSC RDP, Cisco AnyConnect VPN client and Teamviewer client to provideremote support- Administer Trend Micro's Worry-Free Business Security, and ESET Antivirus clients oncomputers and servers, removing viruses and ensuring systems are patched and updated

Windsor, Ontario

- Provided first line support for clients with Support Contracts- Responsible for assisting with any configuration and installation issues regarding theBlackBerry Enterprise Software- Assisted with the wireless and wired activation of BlackBerry devices on the clientsEnterprise system

Windsor, Ontario

- Responsible for assisting students with any technical questions in the Student Computer lab- Also responsible for shutting down computer around the campus, and refilling printersupplies at night