Ken Nicholson Email and Phone Number
Ken Nicholson work email
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Ken Nicholson personal email
With a recent role at Ladera Lending, Inc., my expertise in mortgage sales and customer engagement has been paramount. Our team successfully navigated complex customer inquiries, enhancing satisfaction and streamlining the mortgage selection process. At Alleviate Financial Solutions, I contributed to the development of strategic debt consolidation programs. By leveraging my competence in mortgage lending and residential mortgages, I was instrumental in advising clients on effective debt relief options, demonstrating a commitment to financial empowerment and client success.
Ladera Lending, Inc.
View- Website:
- laderalending.com
- Employees:
- 84
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Customer Service Sales RepresentativeLadera Lending, Inc.Orange, Ca, Us
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Mortgage SalesLadera Lending, Inc. Feb 2024 - Jun 2024Ladera Ranch, California, United StatesSpoke with customers on the phone and addressed any concerns. Handled objections from customers and used rebuttals to transfer customers over to loan officers.
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Customer Service Sales RepresentativeSummit Lending Jan 2024 - Feb 2024Huntington Beach, California, United StatesSpoke with customers on the phone and addressed any concerns. Handled objections from customers and used rebuttals to transfer customers over to loan officers. -
Digital Debt AdvisorAlleviate Financial Solutions Sep 2023 - Nov 2023Irvine, California, United StatesDigital Debt Advisor responsible for advising clients of their options in debt relief and setting up a debt consolidation process. -
Trainer---Supervisor---Call Center RepresentativeSovereign Lending Group Incorporated Feb 2020 - Jan 2023Costa Mesa, California, United StatesIncreased sales production by over 100% by implementing a new virtual team environment strategy for all sales teams.• Developed scripting and process flows that improved decision making, reduced errors, increased customer conversion and maximized departmental efficiencies.• Develops presentations and training plans to motivate and educate sales agents.• Oversaw the staffing levels to maximize call volume and to ensure levels were in line with capacity plans for a rapidly growing company. Number one sales person in 2020. -
Customer Service RepresentativeMortgage Services Mar 2019 - Jul 2019Costa Mesa, California, United StatesInside sales originator and outbound telemarketer. Helped customers speak with the loan advisors.. Proven ability to handle large volume of calls with successful track record.. Able to handle high pressure work environment and work successfully.. Excellent mentor skills and strong training abilities. -
TelemarketerMedia Mix 360 Feb 2019 - Mar 2019Santa Ana, California, United StatesOutbound telemarketer for solar company . Proven ability to handle large volume of calls with successful track record.. Able to handle high pressure work environment and work successfully -
Loan OriginatorNewfi Lending Nov 2017 - Jul 2018Santa Ana, CaliforniaInside sales originator and outbound telemarketer. Helped customers speak with the loan advisors.. Proven ability to handle large volume of calls with successful track record.. Able to handle high pressure work environment and work successfully.. Excellent mentor skills and strong training abilities. -
Senior AuditorUnitedhealth Group Sep 2012 - Jul 2017Irvine, CaliforniaQuality Auditor with experience in auditing, training, analysis and leading Huddle Meetings. Met difficult audit schedules. Learned multiple audits and trained new auditors. Collaborated with a diverse multinational team in countries such as India and The Philippines. Trained auditors on the Transitional Benefit Audit. Trained new auditors on the Cialis Audit. Set up Web Ex Meetings. Gave Huddle Reports. Led Transitional Benefit Letter Process Checks. Provided quality customer service to customers and management. Developed The Transitional Benefit Audit and trained the entire team. -
Customer Service RepresentativeUnitedhealth Group Oct 2008 - Sep 2012Costa Mesa, California, United StatesInbound customer service high volume call center setting. Assisting customers with all questions regarding, products and their accounts. Updated information, handled upset callers and followed up on any special requests. Trained employees into becoming better customer service representatives.
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Sales RepresentativeLoyalty Funding, Inc. Jun 2007 - Aug 2007Costa Mesa, California, United StatesInside sales, and customer service support. Trained new employees. Helped customers start the process of loan application and debt analysis, handled complaints, maintained customer relations and got them ready to speak to loan officers. Assisted loan officers in retrieving correct customer information. -
Sales RepresentativeNew Century Mortgage Dec 2004 - May 2007Irvine, California, United StatesInside sales originator and outbound telemarketer. Helped customers start process of loan applications,Calculated Debt Analysis, handled complaints, maintained customer relations and problem solved on a dailyBasis. Excellent interpersonal skills within the office environment and with customers on a daily basis.Consistent top sales of 5% or higher every month. Generating over $3 mil in salesMonthly.. Proven ability to handle large volume of calls with successful track record.. Able to handle high pressure work environment and work successfully.. Excellent mentor skills and strong training abilities. Trained new employees into getting better Transfer numbers
Ken Nicholson Education Details
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Covina Adult EducationPassed
Frequently Asked Questions about Ken Nicholson
What company does Ken Nicholson work for?
Ken Nicholson works for Ladera Lending, Inc.
What is Ken Nicholson's role at the current company?
Ken Nicholson's current role is Customer Service Sales Representative.
What is Ken Nicholson's email address?
Ken Nicholson's email address is kn****@****age.com
What schools did Ken Nicholson attend?
Ken Nicholson attended California State University, Los Angeles, Covina Adult Education, California State University, Los Angeles.
Who are Ken Nicholson's colleagues?
Ken Nicholson's colleagues are Frankie Marino, Jamie Fuentes, Ran Zhu, Jim Tolbert, Marissa Gates, Jack Olson, Hiro Watari.
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Ken Nicholson
San Ramon, Ca
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