Ken White Email and Phone Number
Senior leader with 10+ years of executive level experience growing organizations, launching new products and revenue streams, eliminating waste, and analyzing issues to act decisively to move business forward in a profitable and scalable way. Known for ability to see the big picture without losing sight of the details and implementing sound business principles with intentional structure for successful initiatives and organizational turnarounds. Collaborative team leader that identifies smart resources and people and then empowering them to lead. • Customer Sales and Service• Multi-Functional Teams• Private Equity Transactions• Product Management• Budgeting & Forecasting• Business Development• P&L Responsibility• Project Management• Change Management
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Ceo, FounderXpmatters Oct 2024 - PresentXPMatters is an experience management consultancy helping companies define, measure and improve the experience of their employees and customers. We help our clients understand which aspects of the experience journey are most critical in building loyalty, and we provide specific actions to enhance it, boosting loyalty and engagement.
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Chief Administrative OfficerGba Jul 2022 - Oct 2024Lenexa, Ks, Us -
PresidentSmg - Service Management Group Aug 2020 - Feb 2022Remote-First Organization , UsLead a team of 355, with 7 direct reports, while being accountable for overall business growth to the private equity group. This includes marketing, sales, and business development for international and domestic markets, with full P&L responsibility for a $67M business.• Developed and executing growth strategy including organic growth as well as strategic M&A candidate evaluations.• Serve on product council, providing vision and direction for the company’s evolving product platform.• Foster and encourage a strong company culture built on teamwork, integrity, excellence, respect, and service. -
Chief Operating OfficerSmg - Service Management Group May 2019 - Aug 2020Remote-First Organization , UsLed a team of 140, with 6 direct reports, that were responsible for product management, technology delivery, data science, and emerging business for software-enabled business. This included managing a $26M budget, including a $9M infrastructure technology spend.• Managed P&L for $11M in emerging business revenue including employee experience, brand research, social media, digital measurement, and call-center solutions. • Defined 3-year business growth strategy based on 4 strategic pillars to accelerate growth and improve EBITDA.
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Chief Client OfficerSmg - Service Management Group 2015 - May 2019Remote-First Organization , UsLed a team of 160, with 7 direct reports, responsible for service delivery for 220 global clients. This included managing a $20M annual budget and holding P&L responsibility for the UK and Japan markets, enhancing revenue in the UK by 117%• Successfully renegotiated terms with the largest clients, in one instance securing a 3-year extension worth $7M within 8 weeks. • Refined use of Microsoft Dynamic CRM to manage client relationships, scaling up business from 120 clients to 220+ clients across US, UK, and Japan.• Spearheaded strategic effort to acquire digital company and assets that created key differentiator in competitive industry.
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Senior Vice President Client ServicesSmg - Service Management Group 2012 - 2015Remote-First Organization , UsLed a team of 45, with 4 direct reports, that were responsible for delivery of customer and employee insights via analysis of qualitative and quantitative data. This included partial management of a $12M annual budget and renewing the revenue the budget was based upon.• Opened office in Japan from scratch, hiring Managing Director and team and growing business from $0 to $1.5M and 1 client to 14 clients.• Maintained 92-95% client retention over 5-year period, valued at up to $59.8M+ annually.
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Vice President Of Product StrategySmg - Service Management Group 2010 - 2012Remote-First Organization , UsLed the development and implementation of the new product management team that was responsible for new product concepts, developing strategy from ideation to implementation, and managing the full product life cycle.• Created company’s product function, built processes, capability, and brought $1M in new product revenue in the first year.
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Technology, Product And Operations RolesH&R Block 2003 - 2010Kansas City, Mo, Us -
Senior ManagerAccenture 1993 - 2003Dublin 2, Ie
Ken White Skills
Ken White Education Details
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Iowa State UniversityIndustrial Engineering
Frequently Asked Questions about Ken White
What company does Ken White work for?
Ken White works for Xpmatters
What is Ken White's role at the current company?
Ken White's current role is Customer Experience and Employee Engagement services champion..
What schools did Ken White attend?
Ken White attended Iowa State University.
What skills is Ken White known for?
Ken White has skills like Process Improvement, Program Management, Leadership, Product Management, Business Process Improvement, Financial Services, Sdlc, Vendor Management, Business Analysis, Strategic Planning, Strategy, Customer Experience.
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