Ken White Email & Phone Number

XPMatters is an experience management consultancy helping companies define, measure and improve the experience of their employees and customers. We help our clients understand which aspects of the experience journey are most critical in building loyalty, and we provide specific actions to enhance it, boosting loyalty and engagement.

Lenexa, KS, US

Remote-First Organization, US

• Lead a team of 355, with 7 direct reports, while being accountable for overall business growth to the private equity group. This includes marketing, sales, and business development for international and domestic.
• Developed and executing growth strategy including organic growth as well as strategic M&A candidate evaluations.
• Serve on product council, providing vision and direction for the company’s evolving product platform.
• Foster and encourage a strong company culture built on teamwork, integrity, excellence, respect, and service.

Remote-First Organization, US

• Led a team of 140, with 6 direct reports, that were responsible for product management, technology delivery, data science, and emerging business for software-enabled business. This included managing a $26M budget.
• Managed P&L for $11M in emerging business revenue including employee experience, brand research, social media, digital measurement, and call-center solutions.
• Defined 3-year business growth strategy based on 4 strategic pillars to accelerate growth and improve EBITDA.

Remote-First Organization, US

• Led a team of 160, with 7 direct reports, responsible for service delivery for 220 global clients. This included managing a $20M annual budget and holding P&L responsibility for the UK and Japan markets, enhancing.
• Successfully renegotiated terms with the largest clients, in one instance securing a 3-year extension worth $7M within 8 weeks.
• Refined use of Microsoft Dynamic CRM to manage client relationships, scaling up business from 120 clients to 220+ clients across US, UK, and Japan.
• Spearheaded strategic effort to acquire digital company and assets that created key differentiator in competitive industry.

Remote-First Organization, US

• Led a team of 45, with 4 direct reports, that were responsible for delivery of customer and employee insights via analysis of qualitative and quantitative data. This included partial management of a $12M annual budget.
• Opened office in Japan from scratch, hiring Managing Director and team and growing business from $0 to $1.5M and 1 client to 14 clients.
• Maintained 92-95% client retention over 5-year period, valued at up to $59.8M+ annually.

Remote-First Organization, US

• Led the development and implementation of the new product management team that was responsible for new product concepts, developing strategy from ideation to implementation, and managing the full product life cycle.
• Created company’s product function, built processes, capability, and brought $1M in new product revenue in the first year.

Kansas City, MO, US

Dublin 2, IE