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Ken Small Email & Phone Number
Engagement Manager
at
TEKsystems
1 work email found
@axiomlaw.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Who is Ken Small? Overview
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Quick answer
Ken Small is listed as Engagement Manager at TEKsystems, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at axiomlaw.com and a matched LinkedIn profile for Ken Small.
Ken Small previously worked as Director at Axiom and Manager, Production Support at Peak6. Ken Small holds Bachelor'S Degree, English Language And Literature from University Of Michigan.
Company email context
Email format at TEKsystems
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{first}.{last}@axiomlaw.com
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AeroLeads found 1 current-domain work email signal for Ken Small. Compare company email patterns before reaching out.
Profile bio
About Ken Small
A business-oriented Technology Director with proven team building and management experience and a broad technology background including direction of Linux, Windows, storage and database teams of over 40 people. Strengths include developing and leading engineering and technical support teams, managing internal client relationships, implementing and continuously improving effective processes and procedures, and aligning teams with business goals. Most recently, as Managing Director of User Services, I established a highly responsive support department, reduced response time by 75%, implemented formal support and procurement processes, implemented modern ticketing systems, and globalized support for maximum flexibility and cost reduction. Achieved continuous year-over-year improvement in user satisfaction metrics.
Listed skills include Business Analysis, Trading Systems, It Strategy, Project Management, and 18 others.
Current workplace
Ken Small's current company
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9 roles
Ken Small work experience
A career timeline built from the work history available for this profile.
Director
Oversaw various international teams responsible for client onboarding, contract configuration, client support, and legal talent assistance. Implemented standardized processes and SLAs resulting in a significant reduction in mean-time-to-close and initial response time, alongside achieving approximately 90% First Contact Resolution. Reorganized teams by specialties, implemented performance metrics, and cross-trained members for increased flexibility and growth opportunities.
Apr 2022 - Dec 2023
Aug 2021 - Mar 2022
Managing Director Of User Services
Built and directed an IT organization to provide Service Desk, Desktop Support, Change Management and Procurement services for a 2800-person firm. Built team from 10 to 40 during aggressive firm growth. - Managed $5.5 million budget. Reduced budget by 20%. - Reorganized team into specialist functions, separating Desktop Support from Service Desk, IT Purchasing, and onboarding activities.- Developed rapid response procedures. Reduced incident response time by 75%. - Mentored recruiting, staff management and development, operational improvement, and issue resolution.- Reduced new employee training time by 50% by implementing knowledge base and formalizing training.- Implemented change control program. Established processes for planning, reviewing, and coordinating change activities. Reduced unplanned outages by approximately 50%.- Overhauled firm-wide onboarding and offboarding, reducing required lead time to 24 hours.- Formalized response to incidents and the tracking of improvements to address underlying causes. - Implemented ITIL (ServiceNow) ticketing system and procedures. Established Service Level Objectives and tracked performance against them.- Expanded the services provided by the Service Desk to consolidate functions previously delivered by ad hoc groups, including physical security access, ERP support, and market data support.- Instituted an annual IT satisfaction survey. Reported on results and led individual projects to address key concerns and improve results.- Implemented outsourced off-hours support.- Implemented firmwide Bring Your Own Device program for email, resulting in the retirement of approximately 700 Blackberry devices over time.
Dec 2010 - Jul 2020
Associate Director -Linux Server Team Manager
Chicago Trading Company
Mar 2009 - Oct 2010
It Support Manager
Ronin Capital
Feb 2007 - Feb 2009
Project Manager / Tech Lead
Feb 2006 - Feb 2007
Vice President
Oct 1998 - Feb 2006
Senior Systems Administrator
Jan 1997 - Oct 1998
1 education record
Ken Small education
FAQ
Frequently asked questions about Ken Small
Quick answers generated from the profile data available on this page.
What company does Ken Small work for?
Ken Small works for TEKsystems.
What is Ken Small's role at TEKsystems?
Ken Small is listed as Engagement Manager at TEKsystems.
What is Ken Small's email address?
AeroLeads has found 1 work email signal at @axiomlaw.com for Ken Small at TEKsystems.
Where is Ken Small based?
Ken Small is based in Chicago, Illinois, United States while working with TEKsystems.
What companies has Ken Small worked for?
Ken Small has worked for Teksystems, Axiom, Peak6, Guggenheim Partners, and Chicago Trading Company.
How can I contact Ken Small?
You can use AeroLeads to view verified contact signals for Ken Small at TEKsystems, including work email, phone, and LinkedIn data when available.
What schools did Ken Small attend?
Ken Small holds Bachelor'S Degree, English Language And Literature from University Of Michigan.
What skills is Ken Small known for?
Ken Small is listed with skills including Business Analysis, Trading Systems, It Strategy, Project Management, Electronic Trading, Market Data, Enterprise Architecture, and Unix.
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