Kendal Lefrancois Email & Phone Number

• Certified Automation Anywhere RPA Professional (A360)
• Independently design, develop, and configure RPA solutions, leveraging Automation Anywhere, Python, and Power Automate,, of medium to large scale and scope.
• Design and develop User Acceptance Testing plans for automation.
• Utilize scripting languages to query data into RPA solutions, reducing the average handle time of processes and ensuring successful automations.
• Engage with stakeholders to gain understanding of business processes and requirements to determine if the project is good candidate for RPA solutions.
• Ability to articulate RPA solutions, risks and challenges associated with given projects.

Boston, MA, US

• Contracted through PeopleSERVE, Inc.
• Implemented business process improvements through an upgrade of the Occupational Health Services Management System to a cloud-based electronic health record (EHR) system.
• Developed dashboards and reports to track compliance, drive business decisions, and communicate key concepts to stakeholders.
• Conducted user acceptance testing to ensure that developed systems satisfied the needs as specified in the functional requirements.
• Improved systems and workflows by analyzing and evaluating current practices and designing and documenting enhancements.
• Analyzed operational processes and methods to recommend, integrate, and execute changes for improvement with an emphasis on automation and efficiency.

US

• Worked on a team accomplishing various shellfish propagation activities by culturing and maintaining 1.5 million shellfish.
• Collected weekly water quality monitoring samples and analyzed data to support agile shellfish management decisions with the MA Division of Marine Fisheries.
• Assisted with environmental habitat surveys for building and construction permit applications.
• Collaborated with 30 municipality shellfish programs to learn and implement best management practices.
• Enforced federal, state, and local laws, environmental policies, and regulations as a Deputy Shellfish Constable.

Georgetown, South Carolina, US

• Conducted several short research studies on topics including: Nutrient and light attenuation variation over tidal cycles.
• Collected samples in the field to examine biological net, gross primary production, and respiration using light and dark treatments.
• Analyzed the variability of elevation-specific sedimentation in a marsh environment.
• Performed basic biological laboratory procedures and complied all research data using Access, Excel, R, and Word.
• Presented all findings through presentations and written technical reports to the research staff at The Belle W. Baruch Institute.

Worcester, MA, US

• Managed and coordinated ten game-day operations interns to increase efficiency of the ballpark.
• Performed annual budget and financial analyses of team operations.
• Maintained and updated a resource database containing customer information.
• Assisted in creation and execution of the marketing plan through brochure design, social media, and contacting clients and sponsors about all upcoming events using MailChimp.
• Designed and managed social media content on Facebook, Instagram, and Twitter.
• Supervised and facilitated corporate group events, including set-up, tear-down, and special requests.

Bachelor’S Degree, Marine Science, Coastal Resource Management & Marine Affairs

Bachelor’S Degree, Business Management