Kendall Gemmell Email & Phone Number

Sunshine Coast, Qld, Au

New Zealand

Sunshine Coast, Queensland, Australia

Selling Home and Car insurance over the phone. Responsibilities - Provides insurance solutions to customers by listening to customer needs, identifying opportunities, selling product benefits, and consistently delivering high-quality service. - Answering calls within 20 seconds - In-depth product knowledge of both the car and home product disclosure statements - Monitoring call centre service levels - Consistently exceeding monthly and quarterly Sales Targets including conversion, cross sell and customer service ratios- Delivery awesome service to both internal and external clientsAchievements:⭐️ Youi Stars Nominee (April 2021)⭐️ Youi Stars TEAM (February and April 2021)⭐️ Closed $1M/year in sales revenue

Adelaide, South Australia, Australia

I was responsible for managing 10 advisors who were responsible for looking after the Adelaide Metro Area. We focused on providing education to the public who wanted to further themselves in the market.Key Responsibilities:- Collaborating with advisors to provide a safe and educationalexperience- Reaching team KPIs- Sales coaching- Motivation and development of 10 sales staff- Building a strong team culture- Recruitment of new team members- Monthly reports

Adelaide, South Australia, Australia

I communicated to the general public (face-to-face) on the benefits of higher education and worked towards achieving my KPI’s. All sales/leads were from my own findings. It was my responsibility to communicate and organise appointments with potential clients to sit literacy and numeracy assessments in order to be accepted into the higher education they wished to undertake.Key Responsibilities:- Reaching team KPIs- Building rapport with customers as I was an acting face for the company- Liaising with parents, players, officials and opponentsAchievements:⭐️ Top advisor award (January and February 2016)⭐️ Advisor Of The Year Award 2015