Kendall Mello Email & Phone Number

• Delivered world-class customer service in all forms of communication to one of nation’s largest wine clubs. • Led corporate gifting program during Q4 to ensure all corporate clients had a successful gifting season. • Daily, weekly, and monthly sales and member retention reporting to senior team.

• Created SOPs, handled staff scheduling, trained new tasting room staff, and monitored inventory. • Redesigned tasting lists, created a wine club incentive program, and managed all social media accounts. • Oversaw all inn reservations and resolved all guest concerns and complaints regarding the inn and tasting room.

• Poured and served wine to guests, described wine and winery history. •Created a positive customer experience through hospitality by taking care of each guest from the time they walked in, until the time they left the winery. • Promoted wine sales and wine club sign ups, averaging at least 5 wine club sign ups per week.

• Scale Weighmaster: Weighed grape trucks in and out of the facility and directed flow of traffic during harvest. • Worked with crush pit and outside haulers to maintain a smooth and efficient operation. • Helped in production office by writing work orders, entering ingredient additions, and checking the tank board each day.