Kendall Morrison Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Canberra, Australia

Canberra, Australia

Canberra

Canberra, Australia

As Director of Consulting Services, I had full P&L accountability for the ACT region, and lead a team of 35 IT professionals in managed services and SI&C. Accountabilities were as follows:Delivery Leadership Lead successful delivery of all programs related to the ACT region Optimise service delivery, project performance and customer satisfaction Maintain availability of resources to deliver against client requirements and support sales needs Lead the implementation of Government sector activities in the ACT regionService Management Manage the provision of services, delivering to agreed budgets, service levels and client satisfaction levels Work with delivery teams to develop and maintain service improvement plans and develop strategies to maintain/improve delivered services Ensure all SLA’s meet their financial parameters without compromising company integrity and standards Ensure all commercial risks are identified and managedClient Management Oversee the provision of services to clients, delivering to agreed budgets, service levels and client satisfaction levels Build and maintain effective working relationships with clients  Act as an escalation point for service and project delivery issues Establish and execute client governance process in conjunction with BDM, SDM's and Project teams Work with delivery teams to continually improve the quality of services deliveredProcess Management Ensure accurate and timely Financial and Project reporting Liaise with Business Unit CPMO and Risk Manager to ensure all risks are identified during the sales process and managed through to delivery completionMember Management Ensure appropriate member management structure is in place Provide guidance to and performance feedback on members Review and ensure that forecasts of resource requirements into resourcing tool for all services and forecast sales are up to date  Work with the account teams to maximise billable utilisation of staff

Canberra Area, Australia

Sales and Bid AssuranceOwn and drive sales activities across the assigned services accounts, to ensure sales revenue and order targets are met or exceeded Provide governance and support for all client associated opportunities including review of proposals. Provide insights and feedback on client needs to the BDM to assist them in identifying and pursuing opportunities and ensuring account plans are kept currentLead the achievement of contract extensions and renewalsDevelopment and execution of account plansVIP presentations quarterly on CGI Offers

Canberra Area, Australia

November 2011 to August 2013 Service Delivery Manager Department of Climate Change & Energy Efficiency/Clean Energy Regulator Lead and Manage program delivery in relation to DCCEE/CER project engagements Drive program progress and report progress Ensure program governance and progress reporting Cultivate sound and effective relationships Understand, outline and define requirements to achieve agreed outcomes Manage program financials, quality, risks, issues, communications and change control Manage collaboration and engagement with CGI offshore Business Unit/ Delivery Centre Provide guidance and leadership to the program teams and manage the human resource requirements of the programMarch 2011 to Nov 2011 Project Manager Office of the Renewable Energy Regulator Lead and manage the project design and build of the Renewable Energy Certificate (REC) Registry application using Agile development methodology. Lead the analysis and interpretation of policy and legislation impacting the REC Registry (including impact analysis). Stakeholder engagement with both the client and their vendor

Canberra Area, Australia

June 2010 to August 2010 Project Manager OSCAR Maintenance Project, Department of Climate Change  Manage the implementation of OSCAR releases to the Production, Training and User Acceptance Test Environments Scope, resource, procurement and financial Management Risk ManagementApril 2010 to June 2010 Risk Management Specialist Support Department of Human Service – Centrelink  Facilitate Risk workshops for the Service Delivery Reform Program Office and Infrastructure Integration Program (IIP). Fully document and present all identified risks in a report format for presentation to both the IIP Steering Committee and the Strategic Management Committee Review Risk Framework against ISO Standards and prepare recommendations for required changes Undertake a high level risk assessment against the Centrelink/DHS Data Centre Strategy Undertake a high level assessment on cross agency work processes and identify and analyse options for transitioning to a future state of Service DeliveryJune 2009 to November 2009 Project Manager Department of Climate Change, OSCAR Transition Project Manage the implementation of new architecture and hardware in a new hosting environment (a move from Adelaide to Canberra) for the Production, Training and User Acceptance Test Environments Decommission the old Production, Train and UAT environments from the previous hosting site Vendor and resource management Tight scope management Procurement and financial management Lead and manage application releases post the data centre relocation Act as Production Support Manager for the triage of Production issues during the post transition phase

Canberra, Australia

Jan 2009 to Apr 2009 Program Office Manager Dept of Innovation, Industry, Science & Research, PMO Establishment,  Establish the Program Office by tailoring the Managing Successful Programs (MSP) methodology to align with DIISR outcomes, organisational goals and cultures Establish a Program Office Charter document Establish strategies for managing benefits, risks, issues, stakeholders and quality Develop and establish the programs plans, controls, information repositories, reporting frameworks and supporting tools Stakeholder engagementAug 2008 to Dec 2008 Service Introduction, Accept Service Lead ATO, Enterprise Application Management Lead the delivery of key Service Introduction (SI) deliverables and worked with the SI team to ensure the successful introduction of new services into Enterprise Application Management Manage Accept service related tasks Coordinate the review of the relevant application development deliverables to ensure application operability Participate in quality management reviews Managing risks and issuesAugust 2007 to July 2008 Manager, Business Process Alignment ATO, Change Program Manage and lead the client staffed Core Deployment Teams (CDT's) and Business Leads to deliver Release 3 of the ATO Change Program Prepare status reports for the release Develop Enterprise Business Processes and assist the Core Deployment Teams prepare Procedures

Canberra Area, Australia

March 2007 to July 2007 Program Manager, Dept of Industry, Tourism and Resources (DITR) Manage and deliver managed services and project related activities to assist/support the Department achieve their business objectives Vendor liaison Business/Client relationship management Business development Financial management HR and Project management reportingOctober 2006 to March 2007 Project Manager, Dept. of Industry, Tourism and Resources (DITR) Manage multiple small to medium, mixed risk, technical projects to achieve client satisfaction and operational and financial success Business Requirements definition Client liaison and Business development Risk, resource and financial management

Canberra Area, Australia

Canberra, Australia

Canberra