- Works closely with Compensation, Payroll, Recruiting, and Benefits teams to ensure employees’ needs are met, and questions are answered- Processes promotions, demotions, transfers, exits, and other data-related changes for employees- Efficiently files notes and necessary documents to case files- Processes voluntary employee exits from start to finish, including leading exit interviews- Supports multiple HR Business Partners across both the SGA & Engineering and Production team- Accurately takes notes in investigative meetings- Handles weekly mail deliveries, working with other departments such as Finance, Compliance, and Legal

- Consistently worked to meet and exceed daily sales goals- Managed the sales floor to ensure all customers were greeted, attended to, and satisfied- Scheduled daily shift coverage, breaks, and zones for the store’s team- Lead multiple re-organization efforts in store’s back of house- Tracked metrics to determine sales goals, product needs, and customer behavior- Provided real-time feedback to sales associates regarding sales goals, customer service, and efficiency- Contributed to store’s overall success and ability to consistently exceed sales goals

- Assists customers through styling techniques to find products they will feel their best in- Uses Reformation back of house, and front of house, technology to build client fitting rooms- Solves customer service issues to ensure a pleasant shopping experience for clients- Handles store opening and closing procedures to set the business up for success- Processes new shipment to offer clients newest styles and pieces- Creates connections with each individual client to provide them with a comfortable and reliable experience in store

- Solved payment and membership issues to ensure a pleasant experience for all members- Pulled deposit reports weekly to report studio’s success to upper management- Promoted “Teacher Training” opportunities to members through email marketing- Managed cleaning team to ensure studios were sanitized and safe- Managed front desk operations to ensure members were satisfied while at the studio- Tracked inventory of all studio supplies to ensure smooth operations in studio- Creatively formatted and wrote weekly and monthly newsletters for studio team

- Created relationships with studio clients to provide them with a kind, consistent experience- Maintained health and cleanliness standards in studios, locker rooms, and restrooms- Promoted membership offers and retail sales through customer connections- Recommended products and class types to clients to ensure safe yoga practices- Created a welcoming, clean, and friendly environment for all clients and members

- Handled store opening and closing procedures to set the business up for success- Processed new shipment to offer clients new styles and pieces- Creatively designed store layouts and window displays to draw in customers- Handled customer service issues to increase customer satisfaction- Built weekly schedules for employees to maintain proper coverage in store- Trained new employees to set them up for success- Wrote weekly reports regarding product and sales to report on store success