Kendall Douglas Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Florida, United States

Greater Grand Rapids, Michigan Area

Provided various support capacities for multiple clients and ensured proper maintenance of workstations, servers, printers, and peripherals. Responded to user service requests and expediently resolve trouble tickets to maximize system uptime. Monitored client servers in remote monitoring and management tool then resolved issue or created ticket for next level support. Responsible of monitoring and corrective actions of various backup solutions used by clients. Properly documented various procedures and trained new team members in those procedures to management satisfaction.Key Achievements:• Built and deployed several BDR Backup system to clients and then configured for backup solution per client request

Grand Rapids Mi

Provided various support capacities for multiple clients and ensured proper maintenance of workstations, printers, and peripherals. Responded to user service requests and expediently resolve trouble tickets to maximize system uptime. Participated in multiple on site visits for clients fulfilling their needs for IT Support and Consultation.Key Achievements: Managed Hyper-V installation project for client to meet the requirements set forth.

Bdo Usa

Fulfilled short contract requirements for BDO USA. Assisted 1000+ users in resolving diverse hardware and software issues. Ensured quick resolution of user concerns and escalated more complicated support issues to level 2 helpdesk representatives and upper level engineers. Key Achievements: Recognized by managing partner located in remote office for my excellent customer service skills and troubleshooting abilities.

Greater Grand Rapids, Michigan Area

Provided general help desk user assistance as well as technical administration to the clients meeting or exceeding expectations. Participated in technical project leadership including deployments, refreshes and software migrations. Actively monitored, tracked and managed the patching process for client’s desktops as well as the antivirus alerts from Trend Micro and Webroot. Properly documented various procedures and trained new team members in those procedures to management satisfaction.Key Achievement: Increased process efficiency by 20 minutes for the preparation of systems for deployment of computer systems using checklist and scripting. Successfully managed multiple PC refreshes for multiple clients with various locations throughout Michigan.

Provide technical support for 500+ users at GE Aviation Systems and ensure proper maintenance of workstations, printers, and peripherals. Respond to user service requests and expediently resolve trouble tickets to maximize system uptime. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.Key Achievements: Recognized 5 quarters for maintaining excellent customer service.

Managed Opening and Closing shift for the restaurant ● Maintained paperwork and records of restaurant sales and deposits ● Placed order for products needed by the restaurant● Delivered pizzas to customers in the delivery zone ● Prepared product to customer’s requests and company specifications ● Preformed Business to Business marking for the restaurant

Preformed quality control checks on data collected in previous phases of operation ● Interview individuals for information need by Census Bureau ● Coordinated operations with several enumerators ● Maintained paperwork and records needed for operational phases

Pick up and delivered shipment through out the 48 States and Southern Canada ● Maintained paperwork and DOT logbook in accordance to regulations ● Communicated with customers and dispatchers regarding loads and scheduling

Microsoft, Network Administration/Help Desk

Bible/General

Education record

Activities and Societies: FFA, Football, Track and Field, Power-lifting, MITES