Assist customers with service/repair issues by telephone and in person. Restore systems to functioning status after infection with malware/virus attack using appropriate repair tools. Perform operating system/software upgrades. Deliver instruction on Microsoft Office products, file system organization and function, and general computer operation. Assist clients in purchase decisions of personal computers, laptops, and printers.

Produced custom reports from corporate databases for sales lead tracking, sales management, productivity analysis, data maintenance, data integrity, capacity, and business unit performance statistics. Validated results using secondary and existing reports. Created custom weekly, monthly, quarterly, semiannual, and annual presentation reports for external corporate clients.Provided helpdesk support by telephone, email, and in person for LAN connectivity, print issues, software issues, and password resets.Created custom database applications for human resource tracking and customer status follow-up. Provided training for custom applications and document scanning procedures.Created and continuously updated intranet, adding information sources and functionality to increase usability and enhance user productivity.Performed research, coordinated response timeline, and produced final documentation and presentations in response to requests for proposal.Received twelve Shared Success Awards for teamwork, offering unmatched advice and expertise, and exceeding expectations.

Provided helpdesk support by telephone, email, and in person for LAN connectivity, print issues, software issues, and password resets.Prepared closing packages and performed post closing duties on residential loan packages in accordance with industry/corporate standards.

Performed all management, marketing, and financial functions in daily operation of a contract historical restoration painting service including business start-up, bid estimation and preparation, personnel, job scheduling, financial services, and customer relations.

Provided full accounting services for eleven nonprofit corporations including accounts payable, accounts receivable; financial report preparation; budget analysis, preparation, and reporting; account reconciliation; and payroll.Gathered data for, prepared and presented financial/property report packages to client directors and owners. Recorded, transcribed and presented meeting minutes. Researched, compiled, and presented data for special projects as requested.Created automated routines and batch files to replace repetitive financial data entry. Provided support, troubleshooting and upgrades on software and hardware.Managed one of the largest non-profit fishing tournaments in North Carolina. Designed brochures, handled membership roster, and mailings. Designed, programmed, tested, and implemented tournament registration and weigh-in software to convert handwritten base registration and weigh-in to electronic bar code base. Reduced registrant check-in time by 50%, reduced weigh-in time by 20%, and reduced tournament final result determination time by 70%.

Assisted area and corporate office in set-up and opening of new service center. Provided training assistance and support of new customer service representatives. Handled all incoming patient and physician referral calls, collected required information, made arrangements for patient setups, and processed all paperwork in a timely manner. Resolved any patient or physician issues in a timely manner. Compiled data for and prepared semimonthly/monthly activity and referral trend reports.