Kendal Rush Email & Phone Number

Bel Air, MD, US

• Complete monthly Analytics for 11+ Customers
• Asses company accounts to find the maximum savings
• Run monthly stewardship calls with customer to share saving findings
• Complete account optimizations for new customers
• Onboarding new customers
• Complete monthly plan and feature changes within all carrier portals

• Assess current available Training. Run reporting to measure training usage, and adjust training needs.
• Coordinate internally with Learning & Development teams to develop new training content
• Continue to stay on top of all training needs, forward thinking for new products coming down the line
• Establish the strategy and communicate the vision for Learning across the Indirect Channel (Internal & External Leadership) that integrates the needs of our vast and global businesses and aligns with our talent strategy
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Hanover, Maryland

• Ensure adherence to, and accurate completion of, all required approval procedures, such as; CSF approval process, nonstandard pricing and ODI approval.
• Create a superb customer experience by collaborating with all cross-functional departments to ensure solutions/devices are correctly provisioned and potential issues identified and resolved prior to being marketed as a.
• Assist in developing and supporting processes, programs and procedures impacting VPP operations efficiencies
• Account management of all VPP Market accounts. Maintain relationships and direct communication with VPP customer contacts in all levels of the business. Manage any account changes or updates necessary to keep the.
• System trainings to promote self-reliance and utilization of self-serve tools - Responsible for proper training and management of partner access to internal systems such as PRM, MyBiz, Management Center, Brand Central.
• ECPD / EWI, VISION, SFA, SHOPP, VEC / MyBiz & M2M Management Center, system proficiency

Hanover, Maryland

• Dedicated IoT account support teams located in Hanover & SLC locations
• ​ Increase efficiencies by eliminating manual processes
• ​ Networking assistance/troubleshooting through IPv6 and IPv4 CLI tracing and configuration, IP reservations and Private Network builds.
• ​Strong cross functional partnership with technical teams, longer term issue resolution focus
• ​ Complex Solution, Custom ODI Device, Pre-Production, Automation Solution Support for 25k+ line accounts
• ​ Single Point of Contact per Account

Baltimore, Maryland Area

• Liaison for National Accounts
• Provides Superior Account Management to Enterprise and Government Customers
• Communicates with customers and makes recommendations for solutions to complex account concerns
• Serves as the single Point of Contact for assigned Accounts
• Create and Maintain relationships with internal departments to oversee all customer impacting transactions and interactions
• Ensure all issues are resolved efficiently and effectively

Hanover, Maryland, United States

• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Provides Phenomenal day to day online support for our Business customers
• Exceeds statistical goals in areas such as: calls per day, hold time, quality, idle/wrap up time, as well as maintaining company KPI's
• Member of the Priority Que. where I handled requests for our White Glove customers

Master Of Business Administration - Mba, Project Management

Bachelor Of Business Administration (B.B.A.), Accounting And Finance

Associate'S Degree, Radiologist Assistant

Bachelor Of Business Administration (Bba), Business Administration And Management, General

High School Diploma