Sr. Program Manager - Customer Engagement
CurrentDevelopment of Adopt, Retain, and Renew programs for the Skillsoft Customer Engagement Organization.
Apr 2021 - Present
AeroLeads people directory · profile
Ken Dasilva Email & Phone Number
Sr. Program Manager - Customer Engagement
at
Skillsoft
2 work emails found
@skillsoft.com
1 phone found area 352
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Program Manager - Customer Engagement
Location
Austin, Texas, United States
Company size
Who is Ken Dasilva? Overview
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Quick answer
Ken Dasilva is listed as Sr. Program Manager - Customer Engagement at Skillsoft, a company with 2189 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at skillsoft.com, phone signal with area code 352, and a matched LinkedIn profile for Ken Dasilva.
Ken Dasilva previously worked as Sr. Program Manager - Customer Engagement at Sumtotal Systems, Llc and Sr. Manager - Support Program Management at Sumtotal Systems, Llc. Ken Dasilva holds M.S., Information Technology Management from Stevens Institute Of Technology.
Company email context
Email format at Skillsoft
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{first}.{last}@skillsoft.com
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AeroLeads found 2 current-domain work email signals for Ken Dasilva. Compare company email patterns before reaching out.
Profile bio
About Ken Dasilva
Experienced Management professional with over 20 years in Enterprise Software in Corporate Learning and Time & Attendance. Over those 20+ years, I've held management roles in Customer Success, Customer Support, Professional Services, and Product Management. I've successfully managed remote and overseas teams across multiple locations and time zones to address the needs of Fortune 500 companies. With a focus on customer experience and Business Process Improvement, I've helped design, deliver, and lead solutions for my organization's largest clients worldwide.
Listed skills include Saas, Requirements Analysis, Software Documentation, Erp, and 13 others.
Current workplace
Ken Dasilva's current company
Company context helps verify the profile and gives searchers a useful next step.
Skillsoft
9 roles
Ken Dasilva work experience
A career timeline built from the work history available for this profile.
Sr. Program Manager - Customer Engagement
Oct 2020 - Apr 2021
Sr. Manager - Support Program Management
Manage a team of 12 Support Project Managers tasked with designing, implementing, and overseeing the Customer Experience program and Support Marketing initiative (Including NPS, CSAT, Customer Relationship Management, and program marketing).
Nov 2018 - Oct 2020
Sr. Manager - Account Management
Mar 2015 - Nov 2018
Sr. Client Operations Manager
Manage multiple Fortune 500 clients, serving as the main point of contact for significant projects, escalations, and strategic planning. Coordinate with and bring focus to cross-departmental teams for the purpose of maintaining and improving customer satisfaction. Develop and implement process improvements and standard operating procedures to maximize.
Aug 2012 - Mar 2015
Project Lead / Sr. Solution Specialist
Overall lead in the design, build, and deployment of customized Enterprise Software and Services for our Time & Attendance offering to meet customer business needs. On-site liaison with a solid working relationship with customer stakeholders including Senior Management, Functional Leads, Technical SMEs, and 3rd-Party Vendors. Accountable for the delivery.
Jul 2011 - Aug 2012
Project Lead - Implementation
Overall lead in the design, build, and deployment of customized Enterprise Software and Services for our Time & Attendance offering to meet customer business needs. On-site liaison with a solid working relationship with customer stakeholders including Senior Management, Functional Leads, Technical SMEs, and 3rd-Party Vendors. Accountable for the delivery.
Jun 2004 - Jul 2011
Project Lead
Team leader for web-based time-and-attendance application throughout its lifecycle including: requirement specification; quality assurance; discovery and resolution of high impact problems; documentation; implementation; training; and support.
Sep 1999 - Jun 2004
Client Account Manager - Implementation
Mar 1998 - Sep 1999
Team & coworkers
Colleagues at Skillsoft
Other employees you can reach at skillsoft.com. View company contacts for 2189 employees →
SN
Stefani Nolet, Pmp®
Colleague at SkillsoftNashua, New Hampshire, United States, United States
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SC
Sangeetha Chandrasekaran
Colleague at SkillsoftChennai, Tamil Nadu, India, India
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RK
Rahul Kumar
Colleague at SkillsoftHyderabad, Telangana, India, India
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HS
Harpreet Singh
Colleague at SkillsoftAlberta, Canada, Canada
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MM
Marcus Marino
Colleague at SkillsoftScottsdale, Arizona, United States, United States
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JV
Jennifer Velitchkov
Colleague at SkillsoftScottsdale, Arizona, United States, United States
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KR
Karunakar Reddy Desi Reddy
Colleague at SkillsoftNalgonda, Telangana, India, India
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AS
Ajij Sk
Colleague at SkillsoftKolkata, West Bengal, India, India
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AH
Adam Hayden
Colleague at SkillsoftNew Brunswick, Canada, Canada
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JL
Jose Luis Jiménez
Colleague at SkillsoftMadrid, Community Of Madrid, Spain, Spain
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Stefani Nolet, Pmp®
Colleague at SkillsoftNashua, New Hampshire, United States, United States
View →
SC
Sangeetha Chandrasekaran
Colleague at SkillsoftChennai, Tamil Nadu, India, India
View →
RK
Rahul Kumar
Colleague at SkillsoftHyderabad, Telangana, India, India
View →
HS
Harpreet Singh
Colleague at SkillsoftAlberta, Canada, Canada
View →
MM
Marcus Marino
Colleague at SkillsoftScottsdale, Arizona, United States, United States
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JV
Jennifer Velitchkov
Colleague at SkillsoftScottsdale, Arizona, United States, United States
View →
KR
Karunakar Reddy Desi Reddy
Colleague at SkillsoftNalgonda, Telangana, India, India
View →
AS
Ajij Sk
Colleague at SkillsoftKolkata, West Bengal, India, India
View →
AH
Adam Hayden
Colleague at SkillsoftNew Brunswick, Canada, Canada
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JL
Jose Luis Jiménez
Colleague at SkillsoftMadrid, Community Of Madrid, Spain, Spain
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2 education records
Ken Dasilva education
M.S., Information Technology Management
B.S., Business Management
FAQ
Frequently asked questions about Ken Dasilva
Quick answers generated from the profile data available on this page.
What company does Ken Dasilva work for?
Ken Dasilva works for Skillsoft.
What is Ken Dasilva's role at Skillsoft?
Ken Dasilva is listed as Sr. Program Manager - Customer Engagement at Skillsoft.
What is Ken Dasilva's email address?
AeroLeads has found 2 work email signals at @skillsoft.com for Ken Dasilva at Skillsoft.
What is Ken Dasilva's phone number?
AeroLeads has found 1 phone signal(s) with area code 352 for Ken Dasilva at Skillsoft.
Where is Ken Dasilva based?
Ken Dasilva is based in Austin, Texas, United States while working with Skillsoft.
What companies has Ken Dasilva worked for?
Ken Dasilva has worked for Skillsoft, Sumtotal Systems, Llc, Sumtotal Systems, Cybershift, Inc, and Automatic Data Processing.
Who are Ken Dasilva's colleagues at Skillsoft?
Ken Dasilva's colleagues at Skillsoft include Stefani Nolet, Pmp®, Sangeetha Chandrasekaran, Rahul Kumar, Harpreet Singh, and Marcus Marino.
How can I contact Ken Dasilva?
You can use AeroLeads to view verified contact signals for Ken Dasilva at Skillsoft, including work email, phone, and LinkedIn data when available.
What schools did Ken Dasilva attend?
Ken Dasilva holds M.S., Information Technology Management from Stevens Institute Of Technology.
What skills is Ken Dasilva known for?
Ken Dasilva is listed with skills including Saas, Requirements Analysis, Software Documentation, Erp, Quality Assurance, Client Retention Programs, Strengthening Client Relationships, and Account Relationship.
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