Ken Devon Email & Phone Number

Melbourne, Victoria, Australia

• Accountable for delivery, providing planning, direction, and coordination of activities across multiple squads
• Build strong relationships with stakeholders and develop a detailed understanding of the Workplace Services business unit to drive outcomes from initiation to realisation
• Work with stakeholders to develop a prioritised delivery roadmap of features that are informed by business growth and enablement, to ensure that the end-product creates a better experience for our employees and customers
• Size up work and assess capability and capacity of each team member to determine who completes the work
• Ensure strategic alignment of priorities with stakeholders and communicate decisions, successes, business value, risks and relevant information to management and governance
• Act as scrum master to facilitate the self organisation and shared clarity.

Melbourne, Victoria, Australia

Lead the IT Service Desk and User Administration Teams at Latitude Financial Services.Provide an escalation point for urgent and complex issues.Define, review and implement Service Management processes and procedures to deliver excellent customer service.

Melbourne, Victoria, Australia

Service desk operations for Financial Services.

Melbourne, Victoria, Australia

Mount Waverley, Australia

• Achievements:
• Performed initial requirements analysis to ensure business needs are met and produced associated documentation.
• Performed analysis to streamline business processes and automate manual processes.
• Developed internal document templates and quality management procedures. Reviewed and provided feedback on documents produced by other team members.
• Managed a team comprising onshore and offshore members to design, build, test and deploy cloud-based web applications to production.
• Designed and managed the development of the following: o University International Student Course Application Portal o University Event Management System o University Scholarship Management System o Client Quoting and.

Melbourne, Australia

Roles performed:Platform Lead at NBNCo (Workforce Management Application Maintenance and Support Team)Senior Business Analyst at NBNCo (Billing Team)Senior Business Analyst at TRUenergyStatic Test Team Lead at Telstra (Telstra Transformation Project)Change Manager at Telstra (Telstra Transformation Project)Project Manager at Telstra Wholesale (LOLO - Linx.

Melbourne, Australia

Roles performed:Business Analyst / Project Manager IVR SystemsCall Centre National Traffic CoordinatorRegional Internal Communications Asset ManagerLAN Administrator / Call Centre SupportCustomer Engineer Small Business SystemsHighlights:- Managed the rollout of Interactive Voice Response Systems to Telstra Call Centres, including managing software.