Kendra Allen Email and Phone Number

•Manage the set up of campaigns in Campaign Management Tool (Adobe Campaign) •Work with Management in the ongoing development and implementation of PrimeMail’s multi-channel outreach strategies designed to generate new and retain current business.•Partner with other key Consumer Delivery stakeholders in the daily utilization of Prime’s current and future marketing related systems such as RxInterACT, Campaign Viewer, RxClaims and the marketing database.•Participate in the development of marketing plans, including objectives and strategies surrounding member data by using Prime Therapeutics Claims and Benefit systems, segmentation of members and campaign testing.•Subject matter expert in variable data as it pertains to all campaign communication formats.•Own program request forms for the RxClaims tool including correct program types, templates, filters and Prime Therapeutics numerical member hierarchy.•Manage the deployment of member communication for Specialty and various Clinical programs.•Actively involved in utilization management testing through digital platforms within the Campaign Management tool.•Lead cross functional campaign management groups to ensure complete member satisfaction.

- Analyzed pharmacy benefit plans for various Blue Cross Blue Shield clients-Contributed benefits expertise to various implementation teams during the BCBSNC, HCSC Member Level Benefits and Benefit Plan Uplift.- Utilized a variety of tools to accurately load and detail benefit plan utilization management programs based on client specific requirements.- Worked closely with Benefit Design Analysts to improve build processes and increase client live accuracy.- Mentor and trained new individuals on the build process for HCSC clients.

Associate Consultant at Prime Therapeutics - Benefit Design Specialist •Obtained a strong knowledge of pharmacy benefit claims across multiple clients •Research and respond to internal and external inquiries regarding benefit plans•Perform system testing to verify that benefits are coded correctly for claim payment information