Kendra Benjamin Email & Phone Number

Houston, Texas

Greater Houston

• Research and resolve non-routine group or account inquiries, complaints and problems related to agent compensation as identified by agents and regional office personnel.
• Gather and analyze multiple sources of information and ensure validity through policy, procedures and agent contract guidelines.
• Communicate with internal as well as external customers to obtain/provide information related to errors and inquiries.
• Produce reports as necessary.
• Assist with testing new products/initiatives and trained Regional Office personnel as necessary.
• Generate sales reports along with revenue for senior management.

Houston, Texas Area

• Operated as the lead point of contact for any and all matters specific to customers
• Built and maintained strong, long-lasting customer relationships
• Negotiated account management contracts and agreements to maximize profits
• Ensured timely and successful delivery of solutions according to customer needs in order to improve the entire customer experience.
• Collaborated with the sales team in order to achieve sales quotas and grow business
• Prepared work to be accomplished by gathering and sorting documents and related information.