Kendra Benjamin Email & Phone Number

Houston, Texas

Greater Houston

• Research and resolve non-routine group or account inquiries, complaints and problems related to agent compensation as identified by agents and regional office personnel. • Gather and analyze multiple sources of information and ensure validity through policy, procedures and agent contract guidelines. • Communicate with internal as well as external customers to obtain/provide information related to errors and inquiries. • Produce reports as necessary. • Assist with testing new products/initiatives and trained Regional Office personnel as necessary.• Generate sales reports along with revenue for senior management.

Houston, Texas Area

• Operated as the lead point of contact for any and all matters specific to customers• Built and maintained strong, long-lasting customer relationships• Negotiated account management contracts and agreements to maximize profits• Ensured timely and successful delivery of solutions according to customer needs in order to improve the entire customer experience.• Collaborated with the sales team in order to achieve sales quotas and grow business• Prepared work to be accomplished by gathering and sorting documents and related information.• Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.• Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.• Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.• Prepared financial reports by collecting, analyzing, and summarizing account information and trends.• Maintained accounting ledgers by posting account transactions.• Verified accounts by reconciling statements and transactions.• Resolved account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.• Maintained financial security by following internal accounting controls.• Secured financial information by completing data base backups.• Maintained financial historical records by filing accounting documents.