Kendra Benjamin Email & Phone Number

Herndon, Va

• Organized multi-company bills and processed checks.• Processed month end procedures and posted Journal Entries.• Performed bank reconciliations daily.• Created weekly Accounts Payable aging reports.• Reconciled multi-company American Express credit card billings.• Initiate wire/ ACH payments utilizing bank software.• Verified for accuracy and authorized employee expense reports.• Provided back up for Accounts Receivable functions.• Created and modified documents using Microsoft Office for AP and AR.• Communicated problems/discrepancies with supervisors.• Completed assigned project based work.• Completed technical writing assignments for Accounts Payable department.• Updated payroll records by entering changes in exemptions, insurance coverage, 401k deductions, and job title and department/division transfers.• Prepared payroll reports by compiling summaries of earnings, deductions, nontaxable wages, etc.

Mclean, Va

• Generated monthly statements for outstanding credit enhancement recourse repurchase loans. • Discussed with customers by telephone or via email to determine reasons for overdue payments and to determine an appropriate resolution.• Conducted detailed internal research to provide customers necessary information regarding the outstanding loans.• Contacted customers to receive status updates. • Recorded detailed information pertinent to customer accounts and status of collection efforts.• Advised customers of necessary actions and strategies for payment remittance.• Reconciled customer disputes and billing discrepancies as they pertain to payment of outstanding balances that were due.

Mclean, Va

• Provided assistance for five billing lines to Billing Operations team. • Verified internal consistencies, accuracy, and procedures.• Ran adjustments and prepared correction forms to log in and out for daily activities. • Assisted in answering three billing line email boxes. Responded to and resolved customer billing questions.• Generated and mailed invoices daily. Corrected and reset to post pending groups.• Documented debit/credit match queries before ACH draft.• Processed outstanding activity reports assuring no groups errored out or pending groups need to be deleted assuring month close ran smoothly. • Maintained accurate and up to date customer contact information for invoicing purposes.• Participated in ad hoc projects as assigned.

• Worked closely with customers, suppliers, production team, and coworkers to provide clients with quality print projects, production trials, and superior customer service. • Managed over one hundred accounts varying in size from small local wineries to large commercial chemical companies.• Provided customers up to date quotes on products as well as logistic estimates. • Worked alongside the sales team to establish relationships with new and prospective clients. Clients included national and local distributors as well as end users.• Performed office responsibilities such as assisting accounts receivable and accounts payable, organizing files and documents, and handling telephone case management.

• Scanned documents, such as books, papers, posters and photographs, with flatbed/overhead scanners, as well streamed audio files for electronic-reserves for university classes.• Collaborated with Special Collections Library to digitize fragile documents. • Used Ariel/ILL scanning service to electronically send requested reading material to universities across the country. • Cropped, resized, and manipulated images in Adobe PhotoShop.• Ad-hoc work for other employees. • Trained new employees. • Worked to provide the best practices, production, quality control, delivery, storage, retrieval, and preservations of digital collections for the Miami University Libraries.

Summers of 2003 and 2004• Designed layouts of brochures for healthcare providers and patients. • Created, printed, and cut templates for over 250 VA and UC employee business cards. • Arranged sets and lighting treatments for photo shoots with employees and veterans. • Worked with clients to establish requirements and objectives. • Designed and assembled display case in hospital main lobby for holiday and informational exhibits.• Supported Public Relations and Marketing by providing visual materials to promote image and activities of hospital. • Prepared PowerPoint presentations for employees as well as set up audio/visual equipment.• Installed and presented poster and banner presentations. • Handled telephone case management, processed documentation, and worked to enhance overall communication.