Kendra Benjamin Email & Phone Number

Herndon, VA

• Organized multi-company bills and processed checks.
• Processed month end procedures and posted Journal Entries.
• Performed bank reconciliations daily.
• Created weekly Accounts Payable aging reports.
• Reconciled multi-company American Express credit card billings.
• Initiate wire/ ACH payments utilizing bank software.

Mclean, VA

• Generated monthly statements for outstanding credit enhancement recourse repurchase loans.
• Discussed with customers by telephone or via email to determine reasons for overdue payments and to determine an appropriate resolution.
• Conducted detailed internal research to provide customers necessary information regarding the outstanding loans.
• Contacted customers to receive status updates.
• Recorded detailed information pertinent to customer accounts and status of collection efforts.
• Advised customers of necessary actions and strategies for payment remittance.

Mclean, VA

• Provided assistance for five billing lines to Billing Operations team.
• Verified internal consistencies, accuracy, and procedures.
• Ran adjustments and prepared correction forms to log in and out for daily activities.
• Assisted in answering three billing line email boxes. Responded to and resolved customer billing questions.
• Generated and mailed invoices daily. Corrected and reset to post pending groups.
• Documented debit/credit match queries before ACH draft.

• Worked closely with customers, suppliers, production team, and coworkers to provide clients with quality print projects, production trials, and superior customer service.
• Managed over one hundred accounts varying in size from small local wineries to large commercial chemical companies.
• Provided customers up to date quotes on products as well as logistic estimates.
• Worked alongside the sales team to establish relationships with new and prospective clients. Clients included national and local distributors as well as end users.
• Performed office responsibilities such as assisting accounts receivable and accounts payable, organizing files and documents, and handling telephone case management.

• Scanned documents, such as books, papers, posters and photographs, with flatbed/overhead scanners, as well streamed audio files for electronic-reserves for university classes.
• Collaborated with Special Collections Library to digitize fragile documents.
• Used Ariel/ILL scanning service to electronically send requested reading material to universities across the country.
• Cropped, resized, and manipulated images in Adobe PhotoShop.
• Ad-hoc work for other employees.
• Trained new employees.

• Summers of 2003 and 2004
• Designed layouts of brochures for healthcare providers and patients.
• Created, printed, and cut templates for over 250 VA and UC employee business cards.
• Arranged sets and lighting treatments for photo shoots with employees and veterans.
• Worked with clients to establish requirements and objectives.
• Designed and assembled display case in hospital main lobby for holiday and informational exhibits.