Kendra Fox, Mba Email & Phone Number

East Providence, Ri, Us

Responsible for developing & maintaining long term relationships with C-suite and various levels of management. Clients include financial institutions, investment banks, regulatory & supervisory agencies, state banking associations, FinTechs, and companies affiliated with the financial services industry.Advise C-suite on membership offerings and ways to improve their risk management programs through training and risk management products that help improve profitability, output, and efficiency. Sales Execution: Deliver presentations to C-suite on RMA products and resources. Consistently recommend and help build products based on member needs, being the voice of the customer. Manage and utilize data through Salesforce to ensure consistent follow-up, maintaining, and growing the book of business.

Warwick, Rhode Island, United States

Selected to transition an underperforming team to a successful and profitable banking center. Responsible for managing a sales team, growth in loans and deposits, acquire, integrate, and optimize business relationships, maintain high level of customer service, and maintain operational excellence. Hired and developed a new team, focus on product knowledge and uncovering consumer and business needs. Created successful network referral systems tailored to bankers' strengths. Implemented weekly checkpoints with business partners to encourage shared sales and discuss strategy. -Increased qualified referrals to investment partners by 80%-Appropriately managed underperforming bankers based on skill level-Implemented consistency and organization for a more fluid customer experience-Improved operations from 88.25% to 95% in Q2-District leader for Field Advocacy Leadership forum to provide feedback on key strategic programs-Promote Webster through bi-weekly networking meetings

East Greenwich, Ri

Led a team to excel in customer service, sales, and operational excellence. Utilized individual strengths to foster a positive and productive team environment. Highly involved in community events to promote the brand and reach out to those in need. Chosen to lead weekly market business meetings, created a new and effective way to educate others, strengthen partnerships, and grow the business. Acquire, integrate and optimize new and existing small business customer relationships. Serve as partner to all lines of business for effective customer acquisition, cross-sell & retention. Grew portfolio of assigned loans and deposits.-Ranked in the top 5% of banking centers YTD for 2019 and 2020 -Facilitated numerous WebEx training sessions to help bankers in the district increase their knowledge and sales approaches-Transitioned an underperforming team (consistently <75% to goal) to one of the top sales teams in the market. Consistently overachieved in Sales, Customer Service, and Operations every quarter.-Improved customer service rating from 65% upon arrival to 100% in just 6 months for 2019-Sustained 95% average customer service YTD rating in 2020-Achieved Satisfactory (Green) rating in Operations every quarter in 2019 & 2020-Fostered a highly engaged team and partnership with colleagues to increase overall performance and meet the needs of the customer with 0% turnover-Instituted standardized one on one meeting templates to ensure uniformity across the market-Embraced changing environment by assisting Small Business Lending during Coronavirus-Chosen as Emerging Leader in the region 2019 & 2020, consistently working on process improvement-Selected as key note speaker at local Rotary club

Cranston, Ri

Led remediation of audit and regulatory issues, project management, and corporate risk assessments including SOX, CCAR, and Operational Risk Control Self-Assessments. Assessed Regulatory and Audit issues to direct internal process improvement; developed business line procedures within Consumer Credit Risk. Collaborated with risk areas and operations. Incorporated risk management into everyday operations. Facilitated impactful workshops with senior management. Volunteered at RI Housing Authorities for monthly seminars on banking and money management.  Recognized for project management and operational support in the completion of several large three-year open MRA issues surrounding Troubled Debt Restructures, Comprehensive Capital Analysis and Review, and End-User Development Applications, identifying 250 EUDAs used in the Consumer Credit Risk Division. Minimized any operational gaps by comparing policies and procedures used in Risk Management business groups to ensure compliance with regulatory guidelines along with process deficiencies.  Reduced the number of Audits/Regulatory issues and boosted the number of self-identified issues 30% by creating process maps within nine business lines to mitigate and remediate risks. Mitigated risk by spearheading design of a new testing inventory of underlying risk, improving reporting.

Warwick, Ri

Drove branch sales and improved operations as a key member of leadership team. Set goals and oversaw colleague performance, cash handling, community service, and in-aisle selling. Coordinated scheduling with clients, cold calling, on the road selling, performance reviews as well as hiring/termination. Received a green corporate audit each year. Achieved Top Sales Performance Annual Trip 2012, #2 of 75 managers in the district, and #5 in all of Citizens’ retail branches.  Boosted operational scores 20% by ensuring operational soundness. Developed mortgage sales, generating multi-million dollars of sales in just one year. Catapulted branch performance, moving branch to #5 out of 145 branches in the division within one year. Improved individual performance by setting goals, training staff, and working with potential customers to closure. Grew branch deposit base and new accounts by networking and securing 15 new business large checking/savings/lending relationships through outbound calling.

Westerly, Ri

Oversaw business development, promoted branch identity, and optimized team performance. Motivated service through staff coaching and training to achieve a superior customer experience. Partnered with Investment, Business, and Mortgage representative to generate new business and obtain referrals. Liaised with Job Core Students on money management. Presented banker rally for 45 bankers quarterly. Ranked in the top 25% of all managers based on sales and operational scorecard. Moved branch up to #3 in the region; developed team to a gold customer service score (90%) in 2006. Solidified operational scores by achieving a green monthly audit (80% or higher).

Johnston And North Kingstown Ri

Supported daily operations, customer service, and opening and closing of the branch including management of sales and service professionals to meet sales targets. Provided sales leadership to ensure franchise growth. Collaborated with Branch Manager to coach staff to achieve sales success. Coordinated scheduling of branch staff. Maintained branch compliance with all bank policies and procedures; prepared branch for internal audits.  Drove employee training and coaching - selected to travel to Michigan during company merger. Consistently part of the 200% club by achieving 200% of all individual goals quarterly.

Coventry, Ri

Managed branch operations. Worked with new and existing customers to understand their financial needs. Recommended products and services to customers. Achieved Top Banker of 2002, earning the Citizens Bank World-Class Performers trip.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Marketing