Kendra Hebert Email & Phone Number

Ogden, Utah, United States

• Fraud detection and prevention through Adyen. • Mitigating customer orders and questions using Magento, Salesforce and SAP.• Use of Adyen, Magento and SAP to capture payments, returns and refunds.• Running daily reports to ensure orders are being processed efficiently and correctly in SAP.• Communication through the use of Teams, email, Slack and Salesforce.• Analyzing data and adapting to new technology, to stay up to date on current trends.• Organized, detail-oriented and problem-solving.

- Troubleshoot and diagnose repair needs and parts required for repair- Execute watch repairs according to the documented processes and procedures- Log all work and consistently document repair process in the repair reporting system- Maintain parts inventory utilizing SAP- Package, label and ship product in a timely manner- Collaborate with Global Contact Center and other departments to de-escalate customer cases in a manner that is satisfactory to the customer and cost effective for Suunto.- Metrics management – NPS, Customer Turnaround Time and Repair efficiency- Conduct training sessions on new product repair to both internal and external customers as needed.

Salt Lake City Metropolitan Area

Finance student, aspiring to major in accounting.

• Increased production from 200 to 550 pieces per day• Managing efficiency and production of paint line• Conducting quality control for appearance of shape, finish, and refinish damaged, worn, or used furniture or new high-grade furniture to specified color or finish• Training workers on new products, machinery, procedure processes, mixing of products, inventory, maintaining paint equipment (spray guns, pumps, filters, etc.), and establishing regular preventative maintenance schedules• Ensuring proper disposal, and shipments of paint waste • Listening to customers’ needs and work to achieve their desired results

Logan Utah

• Helped customers check out and pay for their purchases• Managed money when counting down• If customer was not able to find an item that they wanted, I would help them find it or ask a supervisor to help locate it for them• Rotated inventory, stocked lows and outs, ensured that everything was labeled accurately • Ensured the quality of the products• Worked in teams to get all tasks done by their deadline

Davis County

• Cleaning and performing any duties that clients wanted to be done• Worked with clients to schedule times to come in and clean their homes• Taking cash and check payments

Kaysville Utah

• Assist customers by helping with payments and enrolling their children into classes• Planning out activities for the classes I taught• Ensuring the safety of all students• Help with any questions or complaints that the parents or students may have had• Assist the other coaches in their classes

Associate Of Arts And Sciences - Aas, Finance, General

Trade, Master Aesthetician/Esthetician, A

High School Diploma, General Studies